This article describes the different performance-type issues that you might encounter with SAS Marketing Automation and the possible workarounds for those problems.
Performance concerns can include the following types of issues:
The following workarounds are an excellent defense and go a long way in preventive maintenance:
To clean up so that you have more space on the mid-tier, complete the following steps:
On Linux, use the following script to stop the SAS Services:
Note: Delete only the content inside the data folder. If you delete the "data folder," you will not be able to start the service.
All the files you see in <SAS-configuration-directory>//Lev1/Web/activemq/data/* will be regenerated after the restart.
In the directories above, the X and Y in SASServerX_Y represent the different servers that you might have (that is SASServer1_1, SASServer6_1, and so on).
Note that this section is not for regular errors that you might see in the GUI.
To determine whether additional debugging is necessary, consider the following questions:
If you still experience issues similar to the ones above, enable garbage collection on SASServer1_1 and SASServer6_1 by following the instructions listed in https://support.sas.com/kb/59/508.html , “Enabling garbage-collection logging for SAS® 9.4 Environments.”
Note: When you enable garbage collection, the size of the logs increases. Before enabling garbage collection, make sure that you have enough space.
Once you enable garbage collection, run a campaign and reproduce the performance concern. Then, open a track with SAS Technical Support and provide the following information:
Registration is open! SAS is returning to Vegas for an AI and analytics experience like no other! Whether you're an executive, manager, end user or SAS partner, SAS Innovate is designed for everyone on your team. Register for just $495 by 12/31/2023.
If you are interested in speaking, there is still time to submit a session idea. More details are posted on the website.
Data Literacy is for all, even absolute beginners. Jump on board with this free e-learning and boost your career prospects.