How to open a Technical Support case within SAS Customer Intelligence 360
UPDATE: Please note that one of the mentioned locations of the Contact Support option has moved.
There is now a dedicated Help button in the upper-right portion of the UI which contains the Contact Support option:
When you're using SAS Customer Intelligence 360 and need help from SAS Technical Support, it helps to provide details about your account and hosted instance of the application. Fortunately, Customer Intelligence 360 has a built-in method to help you create a case that has this information all prepared for sending.
The journey begins by selecting Contact support from the applications option menu:
Watch this short video to learn more information about the full process:
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