Nordic FANS Network Meeting | SAS Customer Intelligence | Virtual | 18.10. 2022

[DorteBrix]

You are welcome to join us for SAS Customer Intelligence (CI):

Date: 18/10-2022

Time: 13:00-15:00 CET (GMT +1)

Place: Microsoft Teams. (join link will be sent with the registration confirmation email)

Register: Denmark / Finland / Norway / Sweden

Nordic SAS® Customer Intelligence (CI) network
Nordic SAS CI-network is interested in the latest usage of the SAS CI-technology, trends and issues in marketing. We hope that there will be experience sharing between the participants and SAS experts. If you are thinking of using CI, then you are welcome to join to get some inspiration.

Agenda:

13.00 - 13.10 Introduction from FANS

13.10 - 13.20 How does the CI team work to support customers

13.20 - 13.50 How to become a CX champion?

One in five organizations expects to boost its investments into CX technologies between 25% and 50% over the next two years. And organizational leaders are bullish about the gains from such spending: The number of businesses projecting strong positive returns will more than double within two years, but the survey indicates that the ranks of organizations that are highly successful in CX remain small. According to the study, just 15% of organizations worldwide (CX Champions) are significantly, sometimes even dramatically, outperforming the competition on CX quality and return on investment (ROI) — in some cases, by more than four times as much. In this presentation you will learn how to become part of the 15 % with CX superpower.

The presentation is held by Thomas Karlsson.

13.50 - 14.00 Break  

14.00 - 14.30 ICA Bankens road to become a CX champion

The presentation is held by Frida Thomasson from ICA Banken.

14.30 - 15.00 Predictive analytics in customer interaction

The presentation is held by Joonas Suovanen from S-Bank.

After the event, you will find the presentations at the end on this side.

Bring your colleagues and join us by register here:

Denmark / Finland / Norway / Sweden

Welcome!

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