Error to produce a graph in SAS

[umxingao]

I received the following error messages when I tried to produce a graph:

The Java picklist file was not found.
ERROR: Unable to load the Java Virtual Machine. Please see the installation instructions or system
       administrator.

NOTE: The SAS System stopped processing this step because of errors.

ERROR:  An exception has been encountered.
Please contact technical support and provide them with the following traceback information:

The SAS task name is [SGRENDER]
ERROR:  Read Access Violation SGRENDER
Exception occurred at (054D37B5)
Task Traceback
Address   Frame     (DBGHELP API Version 4.0 rev 5)
00000000054D37B5  000000002E14E1F0  tkjni:tkjni+0x27B5
00000000054E489F  000000002E14E230  tkjni:tkjni+0x1389F
00000000061DE323  000000002E14E238  sasods:tkvercn1+0x12D2E3
000000000612A693  000000002E14E850  sasods:tkvercn1+0x79653
0000000006197D2C  000000002E14E8D0  sasods:tkvercn1+0xE6CEC
00000000032CE102  000000002E14E8D8  sashost:Main+0x6052
00000000032CB354  000000002E14EAD0  sashost:Main+0x32A4
00000000032CAE25  000000002E14EB40  sashost:Main+0x2D75
000000000A6E1BE3  000000002E14EB48  sassgren:tkvercn1+0xBA3
00000000032D946E  000000002E14FF20  sashost:Main+0x113BE
00000000032DF2CD  000000002E14FF50  sashost:Main+0x1721D
00007FFEEF5B8364  000000002E14FF58  KERNEL32:BaseThreadInitThunk+0x14
00007FFEF18DE821  000000002E14FF88  ntdll:RtlUserThreadStart+0x21

And my SAS code are:

ods graphics / reset width=15cm height=5cm imagename='Edb3-f2_1'  border=off outputfmt=png;

proc sgrender data=forest template=Forest_hx;
     dynamic _bandcolor='cxf0f0f0' _headercolor='cxd0d0d0';
run;

so what I can do to fix the problem and produce the graph that I want ? Thank you.

best,

cindy

[DanH_sas]

This looks like an installation problem. You might want to contact Technical Support for this one.