sas-Viya-consul-default failed to start

[mctrit8]

Hi,

I' m installing SAS Viya 3.5 on Windows Server 2016, after setup.bat -install, I have launched setup.bat -config, then the configuration precess raises the following error:

Task: Setting permissions for Consul configuration and data directories.
Task complete.

Task: Starting service 'sas-Viya-consul-default'.
Start-Service : Failed to start service 'SAS Consul service (sas-Viya-consul-default)'.
At C:\sas\install\sas-viya-deployment-script\powershell-deployment\library\SasConfiguration\Functions\ServiceHandler.ps
1:22 char:9
+         Start-Service -Name $service
+         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : OpenError: (System.ServiceProcess.ServiceController:ServiceController) [Start-Service],
   ServiceCommandException
    + FullyQualifiedErrorId : StartServiceFailed,Microsoft.PowerShell.Commands.StartServiceCommand

I have also tried to start the consul from Windows Services but it start and stop immediately.

Thank you for the support.

[alexal]

@mctrit8 ,

I would like to review the most recent Consul logs from C:\ProgramData\SAS\Viya\var\log\consul\default directory.

[mctrit8]

Hi,

under C:\ProgramData\SAS\Viya\var\log\consul\default there is only sas-viya-consul-default.wrapper file:

2020-02-13 19:18:04,041 INFO  - Starting ServiceWrapper in the CLI mode
2020-02-13 19:18:05,057 INFO  - Completed. Exit code is 0
2020-02-17 16:50:07,801 INFO  - Starting ServiceWrapper in the service mode
2020-02-17 16:50:08,020 INFO  - Starting powershell.exe -file "C:\Program Files\SAS\Viya\bin\sas-consul.ps1"
2020-02-17 16:50:08,020 INFO  - Starting powershell.exe -file "C:\Program Files\SAS\Viya\bin\sas-consul.ps1"
2020-02-17 16:50:08,035 INFO  - Completed. Exit code is 0
2020-02-17 17:08:05,690 INFO  - Starting ServiceWrapper in the service mode
2020-02-17 17:08:05,721 INFO  - Starting powershell.exe -file "C:\Program Files\SAS\Viya\bin\sas-consul.ps1"
2020-02-17 17:08:05,721 INFO  - Starting powershell.exe -file "C:\Program Files\SAS\Viya\bin\sas-consul.ps1"
2020-02-17 17:08:05,737 INFO  - Completed. Exit code is 0
2020-02-17 17:57:35,017 INFO  - Starting ServiceWrapper in the service mode
2020-02-17 17:57:35,048 INFO  - Starting powershell.exe -file "C:\Program Files\SAS\Viya\bin\sas-consul.ps1"
2020-02-17 17:57:35,064 INFO  - Starting powershell.exe -file "C:\Program Files\SAS\Viya\bin\sas-consul.ps1"
2020-02-17 17:57:35,079 INFO  - Completed. Exit code is 0

Thank you for the support.

Best Regards.

[alexal]

@mctrit8 ,

Please create a new track and our Windows Technical Support will be able to assist you ith that problem.