Renewed my SAS 9.4 License Today, SAS Studio 3.71 Does Not Initialize

[wjd3]

I renewed my SAS 9.4 workstation license today on a 64-bit Windows machine using Windows 10.  The Windowing Environment loads and executes with no problems.  When I try to access SAS Studio 3.71, the program completes the "Signing-in" step but does not complete the "Initializing..." step.  It just sat there displaying a revolving circle.  After 10 minutes, I had to shut it down.  I was able to load and execute SAS Studio 3.71 before the license renewal.  Does anyone know what the problem is and how to fix it?

[gwootton]

Is the SAS Studio web application running on your desktop or are you connecting to a remote server to access it? I wouldn't think these two things would be related.

[wjd3]

SAS Studio 3.71 runs on my desktop.  It is the single-user edition of SAS Studio is delivered with Base SAS on Windows operating environments.

[gwootton]

I would expect single-user to user the same license information. When you run Studio I think it starts a server on the local machine and then starts a browser session connecting to it, so it could be this process was already running. Does restarting your machine have any impact?

[wjd3 · Accepted solution]

Problem solved.  An IT specialist at the University where I work thought I might have corrupted files.  I reinstalled the SAS files provided by the University along with license renewal it had purchased for me.  The reinstall added SAS Studio 3.8 to my Start menu, which boots-up with no problems (along with the SAS 9.4 Windowing Environment).  I now good-to-go.  Thanks for getting back to me.