Enterpise miner: can't authenticate

[HULK]

Hi! 

When I try to log into the application, I get an error:

After two hours of waiting, in the EM client logs I see the following error:

In the SASServer1 I see similar errors:

SASLogon SASWIP services has the similar errors:

It feels like the application wants to verify the data for authorization, but the service intended for this is not running.

Has anyone encountered this situation? Any thoughts?

P.S.

Sorry for the screenshots, now there is no way to transfer text.

[SASKiwi]

One of the first things I would check is ensuring that services on all of your SAS servers are running, especially your mid-tier server. 

[HULK]

Yes, I did it first. On mid-tier all services are running. Causes a suspicion that the Framework Data Server service is not running on the compute-tier. I do not know how this may affect the original problem.

[kiran_mk]

Here are some SAS Enterprise Miner Issues and Solutions on the SAS page 

http://support.sas.com/kb/52/932.html

Thanks

Madhu

[HULK]

Thanks, but this is not exactly that. The note for the most part describes what logs are needed for the analysis of technical support.

[SASKiwi]

If you haven't done so already a Tech Support track is probably the best way to deal with this problem.

[JuanS_OCS]

Hello @HULK,

What SAS version and maintenance are you running? Framework Data Server sounds as SAS 9.3.

It seems to me as one of your WIP services is not starting OK, probably because of that Data Framework Server is not running.

This database is used to stored shared data for the main SAS web services (SAS Foundation Web Services).

Next time you have the chance, I would start from scratch. Meaning:

- stop all SAS services, ensure no SAS process is running.

- Delete / Archive all logs of SAS services (not only web).

- In Web, ensure all cache is gone: by deleting SASServerN_M/work, /temp, and /logs, and such.

- Start all metadata and compute SAs services, and try to fully validate them (with SAS Management Console, check the logs, etc).

- If you find trouble, please let us know.

- If you don't, please continue to start the Remote Services/Cache Locator. (This links the Compute and Metadata with the Web tier)

- Again, check the logs, to ensure the connection from Web to Compute has no errors.

- If you find trouble, please let us know.

- If not, please continue to next step.

- Then start SASServer1_1 (only) and check if there is any problem in the logs. 

- If no problem, please start the SASServer of enterprise miner.

- If you have problem in the logs of SASServer1_1, or in a later stage, of the EM SASServer, then let us know.

Also, a suggestion, if you see that your problemm ins not resolved quick here, I suggest you to open a ticket with SAS Technical Support. Right away.

- 

[HULK]

Hi, @JuanS_OCS!

Yeah right that's SAS 9.3.

It seems to me as one of your WIP services is not starting OK

-Yes, WIP & Workflow services cannot deploy on the SASServer1:

--- MBeans waiting for other MBeans ---
ObjectName: jboss.web.deployment:war=sas.wip.services.war,id=638445318
  State: FAILED
  Reason: org.jboss.deployment.DeploymentException: URL file:/sas/jboss-4.2.3.GA/server/SASServer1/deploy_sas/sas.wip.services9.3.ear/sas.wip.services.war/ deployment failed

ObjectName: jboss.web.deployment:war=sas.workflow.war,id=-1558281180
  State: FAILED
  Reason: org.jboss.deployment.DeploymentException: URL file:/sas/jboss-4.2.3.GA/server/SASServer1/deploy_sas/sas.workflow9.3.ear/sas.workflow.war/ deployment failed

--- MBEANS THAT ARE THE ROOT CAUSE OF THE PROBLEM ---
ObjectName: jboss.web.deployment:war=sas.workflow.war,id=-1558281180
  State: FAILED
  Reason: org.jboss.deployment.DeploymentException: URL file:/sas/jboss-4.2.3.GA/server/SASServer1/deploy_sas/sas.workflow9.3.ear/sas.workflow.war/ deployment failed

ObjectName: jboss.web.deployment:war=sas.wip.services.war,id=638445318
  State: FAILED
  Reason: org.jboss.deployment.DeploymentException: URL file:/sas/jboss-4.2.3.GA/server/SASServer1/deploy_sas/sas.wip.services9.3.ear/sas.wip.services.war/ deployment failed

This is because I can not correctly run Framework Data Server.  Here is the extended log when I try to run it.

, OS: 'LIN X64', Release: '2.6.32-220.el6.x86_64', SAS Version: '', Command: '/sas/SAS93/dfs/lib/tkesrv -set TKPATH /sas/SAS93/dfs/lib -config /sas/sasconfig/Lev1/FrameworkServer/dffedsvrcfg/dfs_serv.xml -logconfigloc /sas/sasconfig/Lev1/FrameworkServer/dffedsvrcfg/dfs_log.xml'
2018-10-25T15:13:09,082 INFO  [00000004] Cradle :sas - TKCRADLE version 1.0.0 is initializing.
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas - The command line arguments received are:
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [0]: /sas/SAS93/dfs/lib/tkesrv
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [1]: -set
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [2]: TKPATH
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [3]: /sas/SAS93/dfs/lib
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [4]: -config
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [5]: /sas/sasconfig/Lev1/FrameworkServer/dffedsvrcfg/dfs_serv.xml
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [6]: -logconfigloc
2018-10-25T15:13:09,093 DEBUG [00000004] Cradle :sas -    [7]: /sas/sasconfig/Lev1/FrameworkServer/dffedsvrcfg/dfs_log.xml
2018-10-25T15:13:09,095 DEBUG [00000004] IOM :sas - IOM LOGIC tkiomsvc starting
2018-10-25T15:13:09,096 DEBUG [00000004] Logging :sas - Loading the tk4aiomc support extension (1.0.20110502).
2018-10-25T15:13:09,096 DEBUG [00000004] Logging.Appender.IOMCallContext :sas - Creating IOMCallContextAppender IOM Call Appender
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=NOSECURITY not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=ANONYMOUSLOGINPOLICY not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=OBJSPAWN not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=MULTIUSER not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=SHAREDINSTANCE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=LAZYDISCONNECTION not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=V8ERRORTEXT not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=GRID not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=NOBSTRS not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=BSTRS not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=PROTOCOL value=bridge
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=CLASSFACTORY not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=CLSID value=E803E04B-AAF0-4C74-86A6-F7008AA702DC
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=THREADSMIN not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=TMIN not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=THREADSMAX not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=TMAX not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=THREADSMORE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=TMORE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=THREADSTIMEOUT not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=TTIMEOUT not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=THREADSSTACKSIZE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=TSTACKSIZE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=SASLANGRUNAS not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=APPLEVEL not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=IOMLEVEL not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=JNLTRACE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=PELEVEL not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=JNLSTRMAX not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=JNLARRELM not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=JNLANYARRELM not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=JNLLINEMAX not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=VALIDATE not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=TIMEOUTSECONDS not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=FROMTK not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=FROMMVA not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=CLASSDEFINITIONS not found
2018-10-25T15:13:09,097 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=CD not found
2018-10-25T15:13:09,104 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=DNSNAME not found
2018-10-25T15:13:09,105 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=LOG not found
2018-10-25T15:13:09,105 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=LOGFILE not found
2018-10-25T15:13:09,105 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=PROTOCOL value=bridge
2018-10-25T15:13:09,105 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=SERVER not found
2018-10-25T15:13:09,105 DEBUG [00000004] IOM :sas - IOM CALL svcGetOption(): opt=SERVERCOMPONENT not found
2018-10-25T15:13:09,105 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=CLASSFACTORY not found
2018-10-25T15:13:09,105 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=CLSID value=E803E04B-AAF0-4C74-86A6-F7008AA702DC
2018-10-25T15:13:09,105 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=OBJSPAWN not found
2018-10-25T15:13:09,105 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=CRADLE no value
2018-10-25T15:13:09,106 DEBUG [00000008] App.Server :sas - IOM load component metadata - Server: majorVersion=1, minorVersion=0, majorUUID=e803e04b-aaf0-4c74-86a6-f7008aa702dc, minorUUID=e803e04b-aaf0-4c74-86a6-f7008aa702dc
2018-10-25T15:13:09,106 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=SPAWNED not found
2018-10-25T15:13:09,106 DEBUG [00000008] Perf.ARM.IOM.Server :sas - START Perf.ARM.IOM.Server 0 0 
2018-10-25T15:13:09,106 DEBUG [00000008] App.Server :sas - IOM LOGIC ENTRY {class:7f59af70f1c0}->ServerClassNew()
2018-10-25T15:13:09,106 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=SPAWNED not found
2018-10-25T15:13:09,106 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=SERVER not found
2018-10-25T15:13:09,106 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=SERVERCOMPONENT not found
2018-10-25T15:13:09,106 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=PORT value=22031
2018-10-25T15:13:09,106 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=APPLEVEL not found
2018-10-25T15:13:09,107 DEBUG [00000008] IOM :sas - IOM CALL svcGetOption(): opt=NOSECURITY not found
2018-10-25T15:13:09,108 WARN  [00000008] DataFlux.Licensing :sas - License checkout failed for feature 'Domestic encryption support' due to the following: The feature is not licensed.
2018-10-25T15:13:09,108 WARN  [00000008] App.Program :sas - Unable to decode SAS003 password due to missing encryption algorithm.
2018-10-25T15:13:09,108 ERROR [00000008] DataFlux.Licensing :sas - License checkout failed for feature 'Domestic encryption support' due to the following: The feature is not licensed.
2018-10-25T15:13:09,109 DEBUG [00000008] Audit.Table.Connection :sas - Input connection - (CATALOG=FB;DRIVER=TRAN;DATABASE={/sas/sasconfig/Lev1/FrameworkServer/dffedsvrcfg/syscat.tdb})

[JuanS_OCS]

Hi @HULK!

This is actually "good" news, it could have an easy solution. I would say that there is a problem with licensing.

2018-10-25T15:13:09,108 WARN  [00000008] DataFlux.Licensing :sas - License checkout failed for feature 'Domestic encryption support' due to the following: The feature is not licensed.
2018-10-25T15:13:09,108 WARN  [00000008] App.Program :sas - Unable to decode SAS003 password due to missing encryption algorithm.
2018-10-25T15:13:09,108 ERROR [00000008] DataFlux.Licensing :sas - License checkout failed for feature 'Domestic encryption support' due to the following: The feature is not licensed.
2018-10-25T15:13:09,109 DEBUG [00000008] Audit.Table.Connection :sas - Input connection - (CATALOG=FB;DRIVER=TRAN;DATABASE={/sas/sasconfig/Lev1/FrameworkServer/dffedsvrcfg/syscat.tdb})

If you run proc setinit;run; from SAS Foundation, what do you get? And if you check the license on the Framework data server, Do you get any product expired?

Please do those checks, and then you can share this information with SAS Technical Support. if there is anything to do with licensing, they will help you out aligning with your SAS contracts managers.

[HULK]

Hi, @JuanS_OCS!

Yes, I thought so too at first. But there is one problem:
There is one more environment with exactly the same license. The same error occurs in the Framework Data Server logs - with a license, but the server starts without problems and the SAS EM application is running.

[JuanS_OCS]

Hi @HULK,

I see. Did you have the change to open a ticket with SAS Technical Support already? Any progress?

I think your problem might require further analysis and that might mean to look into more details, probably onsite or by webex.

[HULK]

Hi, @JuanS_OCS!

Yes, started a support task. Unfortunately, there is no answer yet.
If something new is known, I will definitely inform you in the track.