The largest IT outage in history occurred on July 19, 2024, when an update by Falcon CrowdStrike® brought down the Microsoft Windows hosts it is supposed to protect. This ran across many business industries including Banks, Airlines, Hospital Systems, and Retail Point-of-Sale Systems, among others.
Falcon CrowdStrike® is a third-party software company providing endpoint protection and anti-virus software. Microsoft is one of its largest vendor partners/customers. SAS, Red Hat, and other software companies have previously experienced disruptions from CrowdStrike denying their software components (including Open API calls) from executing. Both SAS and Red Hat have been counseling our customers to re-configure CrowdStrike settings or disable it altogether on their systems to avoid execution stoppages.
Please note SAS, cannot fix this issue, as it is the domain of the third-party Vendor, and the customer’s back-end IT Services Organizations.
Why only Microsoft Windows? The software push by CrowdStrike included an invalid memory reference to a null pointer, which causes Microsoft Windows OS to crash ungracefully. It does not crash the Unix/Linux OS, and only results in a process error. In addition, Microsoft entered into an agreement with the EU to make their Open API calls available to third-party software, and not just Windows Applications. CrowdStrike and other endpoint protection, anti-virus software products were widely adopted after the EU passed laws for open and fair competition for Open API access. In the last year we have seen numerous instances where CrowdStrike has affected SAS and Red Hat Systems.
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