Emirates Health Services - 2025 Customer Recognition Awards: Community Uplift
SAS_Innovate
SAS Moderator

Contact: Her Excellency Dr Mubaraka Ibrahim EHS Logo.png

 

Country: Dubai

 

Award Category: Community Uplift

 

Tell how you've used SAS to have a positive impact on your community. 

We have been working on incorporating safe and responsible AI best practices into the AI work being done at Emirates Health Services, the federal government authority in the UAE that manages the health and wellness of a large UAE population. 
 
While developing several AI / ML programs on the SAS platform implemented at EHS, we have had several learnings, successes, and challenges to incorporate the Safe AI guidelines from across the globe. 
 
As Artificial Intelligence transforms healthcare and revolutionizes clinical decision-making processes in the UAE, AI-powered solutions augment clinicians' decision-making abilities, improve healthcare operations, and navigate public health systems from care to wellness. However, with this transformative potential come significant ethical challenges, such as issues of bias, transparency, accountability, and privacy. 
 
These challenges accelerated our work on responsible AI, which seeks to ensure that AI systems are developed and deployed in a manner that is ethical, fair, transparent, accountable, and beneficial to all users.

 

What SAS products are you using and how are you using them? 

SAS Viya, SAS Data Management, SAS Visual Investigator 

 

What was your most surprising discovery about your work? 

Despite an apparent agreement globally that AI should be ‘ethical’, there is still a need for a debate about both what constitutes ‘ethical AI’ in healthcare and which ethical requirements, technical standards and best practices are needed for its realization.