Hi Please refer to the chapter Alert Scoring in SAS AML 8.3 documentation .    Additionaly you can explore the code in Alert encirchment (fcf_aml_alert_enrich.sas) and Alert scoring (fcf_aml_alert_scoring.sas) JES jobs https://documentation.sas.com/doc/en/compcdc/8.3/amlag/ch-alert-scoring.htm The following steps highlight the overall scoring process for the out-of-the-box model: Both historical enriched data and active enriched data are appended together. All missing values are imputed using the mean of the observed values for each variable. All variables are standardized by subtracting a location measure and dividing by a scale measure. An autoencoder is used to compress the high dimensional feature space to a 2D space. Clusters corresponding to the productive dispositioned alerts are identified in the 2D space. Scores are assigned by means of the Distance to the nearest productive alert cluster. A reason code is generated to explain the score. ... View more

Hi Mazi You can use REST Api to do that. Please see the screenshot below that demonstrates how you can retrieve the customer (External Ent.) information and update it into the Inquiry (Internal Ent.) fields using REST API task.     ... View more

Hi Alex What exactly are you trying to solve with these 1000 queues? ... View more