Hi Folks,
We have a Linux server running SAS 9.4M7. We applied the new license renewal 10 days ago on our server. On Monday, when the user tried to open SAS Visual Analytics appears 404 error. After that error, we restarted all SAS services. We checked that no were pending processes before starting the services. All services started ok except for SAS Web App Server (Server1_1, Server11_1, Server12_1, Server2_1, Server7_1, Server8_1).
We even restarted the server physically, but the same situation occurred. We can't find any error in the logs.
We have the same server, on Test environment. On that environment, we didn't apply the license yet. So, we applied the license on it and restarted the services. To our surprise, the same error occurs. The SAS Web App Server was unable to start. All other services, like JMS, Cache Locator, Web Server, and Environment Manager appear to be fine.
Any ideas or suggestions? We already contact Tech Support, but until now we can't solve it and we don't have the SAS available.
Regards,
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