SAS Viya Pay as you go: The user ID or password is not valid (after stop/start)

[JGon]

Hi,

I've deployed SAS Viya on Azure with pay as you go option and everything was running correctly.

However, since I'm still testing it, and since this app costs almost 100€/day (on France Central) when running, I've decided to use the Runbook to stop it, and it ran successfuly.

Today I've tried to restart it and the process takes more or less 30mins to show the login page (which SAS should probably try to improve), but the issue is that I'm not able to use the "viya_admin" account, nor any of the other accounts I've created when I first tested it.

I get "The user ID or password is not valid", but I'm sure the passwords are fine since I store them in a vault and I didn't change them.

Can you help me understand what's happening?

Thanks in advance.

[Conor_H]

I just ran a stop/start cycle on one of my environments - it took about 20 minutes to start. Unfortunately, I was not able to duplicate the issue.  Do you see any errors reported in the runbook logs? Is this a single failure or multiple failures? 

[JGon]

Hi Conor,

thanks for the feedback.

The runbook takes 20min has you say, but then I need to wait for like 10min before I can even see the login page (during these 10mins I just receive a 503 error when I try to connect).

I've just re-execut it and re-checked the logs and I don't see anything strange (I've attached the export below), but I still get an "The user ID or password is not valid." when I try to login with "viya_admin" (or any other users I've created before).

Can you tell me if there is anything I can/should do?

Thanks!

Regards,

Jorge