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User is not able to Login from his desktop/pc

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New Contributor
Posts: 3

User is not able to Login from his desktop/pc

Hi,

I have provided the SAS VA URL to the Client and provided him SAS Admin ID as he will be the admin for this project. But he is not able to Login from his desktop/lappy. It is showing an error 'This site cant be reached' 'schdev03's server IP address could not be found'.

What I should check so that he can open SAS VA from his desktop/lappy.

 

 

Thanks,

Pratik Tiwari

 

PROC Star
Posts: 403

Re: User is not able to Login from his desktop/pc

Posted in reply to PratikTiwari

Seemes like he is on another network or behind a firewall or uses another DNS-server.

Check connectivity with your IT-pros, i'd say Smiley Happy

//Fredrik

New Contributor
Posts: 3

Re: User is not able to Login from his desktop/pc

Is there some ports which needs to open?

PROC Star
Posts: 403

Re: User is not able to Login from his desktop/pc

Posted in reply to PratikTiwari

Talk to your IT-pros, as a start the user should be able to ping the server (if ping is allowed...)

I.e "PING schdev03"

//Fredrik

New Contributor
Posts: 3

Re: User is not able to Login from his desktop/pc

The user is unable to ping that server. The output is 'Request Timed out'.

PROC Star
Posts: 403

Re: User is not able to Login from his desktop/pc

Posted in reply to PratikTiwari

Then talk to your IT-pros and tell them that your user need to "see" the server Smiley Happy

Should be something in the firewall, DNS-server or another network setup.

 

It has nothing to do with SAS, if the user can't even "see" the server from his computer.

//Fredrik

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