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Unable to export from classic viewer

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Frequent Contributor
Posts: 123
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Unable to export from classic viewer

Hi all,

 

One of our users has an issue where they cant export data, everyone is defaulted to the classic viewer (aware that modern viewer lacks export functionality in 7.3).

 

All the users sees after right clicking on a table is 

 

Capture.GIF

 

Any ideas how we can resolve? It works fine for everyone else.

 

user is using IE and has downloaded the latest version of flash. Could it be a permissions issue?

 

 


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‎04-28-2017 09:34 AM
SAS Super FREQ
Posts: 480

Re: Unable to export from classic viewer

Posted in reply to itchyeyeballs

Enabling the Export Data capability in the Report Viewer role should enable them to export data. Does that not work for you?

 

Although, the recommended way to customize roles is to create a new one, since you cannot reset the built-in roles to the default settings.

 

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SAS Super FREQ
Posts: 480

Re: Unable to export from classic viewer

Posted in reply to itchyeyeballs

The most likely reason is that the user is not in a role that has the Export Data capability assigned.

Frequent Contributor
Posts: 123

Re: Unable to export from classic viewer

Posted in reply to Madelyn_SAS

Thank you,

 

On investigation it looks like users need to have the analysis role in order to download (they are currently have report viewer role).

 

Is there a way to give all users the ability to download without making them full analysis users though? i dont want everyone to have the ability to do the other elements this role brings

 

Solution
‎04-28-2017 09:34 AM
SAS Super FREQ
Posts: 480

Re: Unable to export from classic viewer

Posted in reply to itchyeyeballs

Enabling the Export Data capability in the Report Viewer role should enable them to export data. Does that not work for you?

 

Although, the recommended way to customize roles is to create a new one, since you cannot reset the built-in roles to the default settings.

 

Occasional Contributor
Posts: 13

Re: Unable to export from classic viewer

Posted in reply to itchyeyeballs
I would venture this is not a SAS Role issue and yes a Web browser issue -
maybe you can control on SAS Management Console but that generally is for Servers and Metadata, not underlying "OS" operating system issues.
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