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Trouble in Drilling Down using Internet Explorer

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Occasional Contributor
Posts: 5

Trouble in Drilling Down using Internet Explorer

I'm using Internet Explorer 11 and also have adobe flash version 26.0.0.126 installed on my system. However, I'm unable to edit or use drill down functions on SAS VA.

 

Many a times there is an update on Flash the VA starts behavings strangely. This is a very serious issue and should be fixed asap. We are loosing confidence on using VA as a reporting tool.

 

Thanks

Super User
Posts: 3,261

Re: Trouble in Drilling Down using Internet Explorer

This is a known problem. Updating to a later version of the Flash player will fix it. It worked for us.

 

https://communities.sas.com/t5/SAS-Visual-Analytics/Latest-release-of-Adobe-Flash-Player-26-0-0-126-...

Occasional Contributor
Posts: 5

Re: Trouble in Drilling Down using Internet Explorer

I know it's a known problem, however, upgrading Flash is not a solution for a large organisations like where I'm employed. It could take months to get various approvals even to do a simple upgrade. It's a complex process, if you know what I'm talking about.

 

SAS should investigate this and fix it, I believe, they should be able to identify it. it's very unfortunate to see such kind of compatibility issues.

Super User
Posts: 19,878

Re: Trouble in Drilling Down using Internet Explorer

Have you contacted tech support?
SAS Super FREQ
Posts: 480

Re: Trouble in Drilling Down using Internet Explorer

If you are using Flash Player 26.0.0.126 then you will encounter the problems in this SAS note:

http://support.sas.com/kb/60/624.html

 

You will need to upgrade to the latest release of Flash. A link to the download is in the note.

 

Occasional Contributor
Posts: 5

Re: Trouble in Drilling Down using Internet Explorer

Posted in reply to Madelyn_SAS

Thanks for the download link, however, it doesn't help here. Our computers are controlled by IT department and Flash is updated by them. There are more than 30,000 employees and it takes months for them to upgrade the systems and 100s of approvals. Even if i upgrade, what about my end users who consumes the report, there are a lot of them who consumes, it is not that easy.

 

SAS should not have such issues in the first place and even if they have, they should be fixing it. Anyway, thank you for your help, I really hope that SAS fix this problem asap

SAS Super FREQ
Posts: 480

Re: Trouble in Drilling Down using Internet Explorer

This problem with Flash Player was a defect introduced by Adobe, and it had to be addressed by them.

Super User
Posts: 3,261

Re: Trouble in Drilling Down using Internet Explorer

In our experience only report development was affected by this problem. Report consumers should be OK. As @Madelyn_SAS has said it is a bug in the Adobe Flash Player causing the problem, not something that SAS can provide a fix for.

 

I suggest you escalate this issue through your management. If your VA reports are important to your business it shouldn't take months to roll out a new version. In my company IT were fine with rolling out a change to affected VA developers within a day of being alerted to the problem. 

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