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Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

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Occasional Contributor
Posts: 5
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Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

Hi,

 

In SAS VA 7.3M3, after saving the report and trying to print to PDF with admin profile we getting the below error. Could you please help me out in this.

 

HTTP Status 500 - Error executing print request - jobId=ajdfurfv-xy36-4111-b3cf-pdf0g2662e98 (Reason : Operation Failed)

 

Thanks,

SY


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2 weeks ago
Super User
Posts: 1,102

Re: Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

Hello all,

 

I found the answer and the solution to the problem. SAS Visual Analytics 7.4 has a new pre-requisite to install  Microsoft Visual C++ 2015 Redistributable Packages, which can be installed and no restart of services are required. This is documented in this Problem Note: http://support.sas.com/kb/60/424.html  

 

Hope it helps.

 

Best regards,

Juan

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SAS Super FREQ
Posts: 407

Re: Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

Look in the following log for messages that were written at the time you tried to print:

 

  • /SAS-configuration-directory/Lev1/Web/Logs/SASServerX_Y/SASVisualAnalyticsTransport7.3.log

Here are some possible issues:

http://support.sas.com/kb/56/108.html

http://support.sas.com/kb/57/499.html

 

 

Super User
Posts: 1,102

Re: Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

[ Edited ]

Hello @Madelyn_SAS,

if possible, I would like to reopen this topic. I am having similar simlar problems on a SAS VA 7.4 (upgraded from 7.3) server and another brand new SAS VA 7.4 server, both windows (therefore those problem notes do not apply) . And on any report, for any user, including administrators and any web browser.

 

Is there any additional insight for this question? Thank you very much in advance,

 

Just in case it helps: the error in the  logs are as in this post, not very detailed. And sometimes they come with another strange exit code, which I cannot find on support.sas.com or google.

 

Process Failed - 6608b617-74d6-4f64-bb6a-7523637403d5 - rc = -1073741515
org.apache.commons.exec.ExecuteException: Process exited with an error: -1073741515(Exit value: -1073741515) 

 

Best regards,

Juan

Senior User
Posts: 1

Re: Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

I'm having a similar issue , i can't print PDF in SAS VA 7.3 and getting the error below

HTTP Status 500 - Error executing print request - jobId=a55453fb-2a9e-4943-aef7-b8d2ecd334eb (Reason : Operation Failed)

Solution
2 weeks ago
Super User
Posts: 1,102

Re: Print to PDF error in SAS VA 7.3M3 in Chrome, IE and Firefox latest versions

Hello all,

 

I found the answer and the solution to the problem. SAS Visual Analytics 7.4 has a new pre-requisite to install  Microsoft Visual C++ 2015 Redistributable Packages, which can be installed and no restart of services are required. This is documented in this Problem Note: http://support.sas.com/kb/60/424.html  

 

Hope it helps.

 

Best regards,

Juan

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