Hi All,
I have 2 columns in my data set - Handle Time and Handled Calls.
I am creating an aggregated measure in the front end - AHT = Handle Time / Handle Calls.
Now I want to create Buckets based on Aggregated measure AHT such as
If AHT between 0 and 300, 'AHT Bucket'n = '0-300'
Else If AHT between 300 and 600, 'AHT Bucket'n = '300-600'
Else If AHT between 600 and 900, 'AHT Bucket'n = '600-900'
Else 'AHT Bucket'n = '900+'
Please can anyone help me with how to achieve this.
Regards,
Karuna
In Data Builder you can write a CASE as you write in PROC SQL under Expression in Column Editor based on your aggregation.
See my response to the same type of problem here:
https://communities.sas.com/t5/SAS-Visual-Analytics/SAS-Visual-Analytics-query/m-p/448517#M9751
Still working on it...
Don’t miss the livestream kicking off May 7. It’s free. It’s easy. And it’s the best seat in the house.
Join us virtually with our complimentary SAS Innovate Digital Pass. Watch live or on-demand in multiple languages, with translations available to help you get the most out of every session.
See how to use one filter for multiple data sources by mapping your data from SAS’ Alexandria McCall.
Find more tutorials on the SAS Users YouTube channel.