E-mail could not be sent because: E-mail service error

[pedrammobedi]

I am trying to send an email of one of the reports to myself via SAS VA. When I click on the send button, I get the following error message (picture below):

"E-mail could not be sent because: E-mail service error."

So I started digging a bit. In the following document and found this similar question and followed what Madelyn_SAS has written. The answer seems to be in the following document:

http://support.sas.com/documentation/cdl/en/bimtag/66823/PDF/default/bimtag.pdf

I have gone through the instructions in the section SMTP Mail Server and have edited the server.xml file with my SMTP server information. I have also added the SSL option and have performed the 3 steps regarding SAS Management Console at the end of that session. But I keep getting the same error.

My question is: Does anything have to be restarted? Or would it suffice just to edit the file?

Is there any log in which I can see why this sending fails?

[Madelyn_SAS]

Here are some thoughts:

• Make sure you edit the server.xml for each SAS Web Application Server (e.g., SASServer1_1, SASServer12_1, SASServer2_1)
• Restart the web application servers after making the change.
• Look in the SAS Visual Analytics Designer log and see if there is any additional information captured at the time that you got the email error. /SAS-config-dir/Lev1/Web/Logs/SASServerX_Y/SASVisualAnalyticsDesigner7.x.log

[pedrammobedi]

Thanks Madelyn, I really like it when experts give detailed instructions instead of general jibber-jabber. I found the log file you told me to. Here is the latest entry in that. I think it has something to do with SSL.

[DESIGNER ] ERROR [tomcat-http--27] 2016-05-24 09:38:12,027 [ST-2-kZXSYrZYG2l1eFtc4fjk-cas:K_pedmob] com.sas.mobiledesigner.api.services.email.impl.EmailServiceImpl - Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: 192.168.27.12, port: 25;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?. Failed messages: javax.mail.MessagingException: Could not connect to SMTP host: 192.168.27.12, port: 25;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

[Madelyn_SAS]

The following log might have a more specific message. Look for a timestamp around 2016-05-24 09:38

• /SAS-configuration-directory/Lev1/Web/Logs/SASServer1_1/SASPrincipalServices9.4.log

You also might want to consider opening a Technical Support track.

http://support.sas.com/ctx/supportform/createForm

Select SAS Visual Analytics as the Product and include the following:

• all of your server.xml files
• the SASPrincipalServices log
• the SASVisualAnalyticsDesigner log

[thiagoglima]

Hi @pedrammobedi

Do you got solve it? I'm facing the same issue and I can't realize how to solve this problem.

My file.log is just the same as yours.

Best regards.

[SASKiwi]

Have you been through the instructions above?

[thiagoglima]

@SASKiwi

Yes.I tried:

• edit the server.xml
• edit e-mail host through Management Console
• restart the servers

[thiagoglima]

Hi,

I got the solution to my problem. In my case, I just removed the ssl protocol from my server.xml!

I erased this fragment: mail.smtp.ssl.enable="true"

Best regards.

[SASKiwi]

Great. Can you mark your post as answered then?

[thiagoglima]

I can't because the post isn't mine. Belongs to @pedrammobedi.

[SASKiwi]

@thiagoglima - another good reason for not adding your post to others then