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black colour of editor & internal application error Windows 10 x64

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New Contributor
Posts: 4

black colour of editor & internal application error Windows 10 x64

Hello, I'm using SAS 9.4. I have a problem with editor - it's black and I can't write code. I found information that I have to install hot fixes (Problem Note 59036: The background color for the SAS® Enhanced Editor window is black and text is not visible). I did it, I chose hot fixes for SAS enhanced editor v. 9.431 (I found it on this website: http://ftp.sas.com/techsup/download/hotfix/HF2/A2V.html#59036). I'm using Windows 10 x64 up to date. When I'm trying to change a view editor (Tools >> Options >> Enhanced editor...), it appears 'Internal application error. How can I solve this problem? I attached a photo.


sas.jpg
Super User
Posts: 11,343

Re: black colour of editor & internal application error Windows 10 x64

Posted in reply to black_sun

The screen you show makes me strongly suspect that you have two SAS sessions open and that you attempted to do something in one that would affect the other or settings to both.

 

The reason I think that is the top for lines in the log show that 1) changes to registry won't be kept, 2) the inability to copy the registry and work will be used and that the program was unable to open SASUSER.Profile. That last is going to happen when you open two sessions.

 

Close BOTH sessions of SAS and start over with the hotfix install

SAS Super FREQ
Posts: 388

Re: black colour of editor & internal application error Windows 10 x64

Hi, @black_sun. In addition to @ballardw's suggestion, I would strongly encourage you to contact SAS Technical Support. Since you are using a licensed version of the product, there's every good reason to give us a call at 1-800-727-0025 or email support@sas.com.

 

Thanks,

Randy

New Contributor
Posts: 2

Re: black colour of editor & internal application error Windows 10 x64

Posted in reply to black_sun

Hi,
I had exactly the same problem and after contating SAS Support I got the solution.

(If you are using Windows) You need to change the names of folders in EnhancedEditor/nls (normally can be found at: C:\Program Files\SASHome\EnhancedEditor\nls ). Change eng -> en for English language. For other languages you need to guess the proper two-letter name or ask SAS Support about it.
It works for me, let us know how it worked for you.
Regards,
Wojtek

New Contributor
Posts: 4

Re: black colour of editor & internal application error Windows 10 x64

Hi,


thanks for your answer, but it still doest't work.

I've changed name of folder (eng>>en) and editor is black.

But I have started use Program Editor. Did you use it? Do you know differences between Editor and Program Editor?

Regards,
Sylwia

New Contributor
Posts: 2

Re: black colour of editor & internal application error Windows 10 x64

Posted in reply to black_sun

Are you using only the English version of SAS? Have you tried changing names of folders for other languages (e.g pol->pl)?

New Contributor
Posts: 4

Re: black colour of editor & internal application error Windows 10 x64

It works! Thank you very much Smiley Happy

Frequent Learner
Posts: 1

Re: black colour of editor & internal application error Windows 10 x64

Hi,

 

I have the same problem. After changing the folder names, do we have to do anything else (like update SAS), as it is still not working for me? 

 

Thank you very much.

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