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SAS Studio Stuck on "Running" and never completes

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Occasional Contributor
Posts: 7

SAS Studio Stuck on "Running" and never completes

This just started happening about 48 hours ago:
 
When I attempt to test my code in SAS Studio and I click on the run icon, it gets stuck on the "Running" pop up window and never finishes.
This happens no matter which file I run.
I tried everything I could think of before contacting SAS tech support (the issue is still unresloved and they are closed until Monday):
First I tried logging out and back into SAS Studio/ restarting my computer
Then I tried SAS Studio on 3 different computers (2 windows and 1 mac) 
After that, even though I knew that my internet connection was working properly (because I was still able to access other websites and apps ran normally) I connected to verizon data via hotspot.
I also tried it in three other locations with differenet isp using other computers.
I tried SAS Studio in Chrome, Safari, Firefox and Explorer (Edge)
I was finally able to get past the "Running" pinwheel after clearing my DNS cache for about 10 minutes but then I was back to the same problem again. I have a fast aproaching deadline, any advise would be highly appreciated.
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Grand Advisor
Posts: 17,360

Re: SAS Studio Stuck on "Running" and never completes

The Status Page shows no issues:

https://status.oda.sas.com/?context=us-west-2a

 

If you're using the online version of SAS Studio, Academics on Demand, then you can try emailing support@sas.com or elearning@sas.com. Support is usually only available on weekdays so I'm not sure you'll get a response in time. 

 

SAS Studio will hang if there's something wrong in the code so it's possible there's something in your code causing the issue but it's also not very likely since you've stated you've tried different code

Occasional Contributor
Posts: 7

Re: SAS Studio Stuck on "Running" and never completes

##- Please type your reply above this line. Simple formatting, no
attachments. -##

Thank you for your response. It is disheartening to hear that you unable to
even see the issue is occurring on your end. I am beyond frustrated.
SAS Studio does not complete the running process for any code I run. That
includes only a couple lines that are confirmed to work as well as files
that have been submitted, graded and returned. I emailed and talked with
tech support over a 4 period on Friday. I have also done the following:

First I tried logging in and out of SS/ restarting my computer

Then I tried SS on 3 different computers (2 windows and 1 mac)

Then even though I knew that my internet connection was working properly
(because I was still able to access other websites and apps ran normally) I
connect to verizon data via hotspot

I have tried SAS Studio on a couple of different computers at my Carrborro
office and Town of Cary office.

I create a new account using my other Gmail account

I tried SAS Studio in Chrome, Safari, Firefox and Explorer (Edge)

I also went into Command Prompt/Terminal on the machines I used and flushed
the DNS cache.

NONE OF THESE ATTEMPTED RESOLVED THE ISSUE

*Again, any new advise on things to try to fix this issue or alternative
ways to test SAS code would be highly appreciated.*
Grand Advisor
Posts: 17,360

Re: SAS Studio Stuck on "Running" and never completes

Have you tried the downloaded version, SAS UE? It doesn't run on the cloud or require internet connectivity. 

SAS UE on AWS is another option but you can incur costs (usually $15/month) there. 

 

I also tried logging into SAS Academics on Demand and had no issues running code.

 

If you're taking a course this may not be helpful since the course materials aren't loaded. If it's just for learning purposes it may be easier. 

 

Screen Shot 2017-04-22 at 2.27.27 PM.png

Occasional Contributor
Posts: 7

Re: SAS Studio Stuck on "Running" and never completes

I am still experiencing the same issue. Here a screen shot of what console log shows is causing the error in SAS Studio that is not allowing it to complete running code for me.

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Super User
Super User
Posts: 6,351

Re: SAS Studio Stuck on "Running" and never completes

You you sure you submitted a working SAS program?

Did you try submitting a less complex program?

Try:

data x;
 set sashelp.class;
run;

If that works try running something that produces output.

data means data=sashelp.class;
run;
Occasional Contributor
Posts: 7

Re: SAS Studio Stuck on "Running" and never completes

Yes i have already run at least 15 confirmed working sas programs.
Including simple, couple lines of code programs like you suggested. Please
read my previous comments where I explain everything that I have already
tried.

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attachments. -##
Grand Advisor
Posts: 17,360

Re: SAS Studio Stuck on "Running" and never completes

Show a simple run like Tom's code please. 

 

There's no issues on my side and taking a look at your code, I suspect it's an issue with your code and SAS Studio. How big is the datset you're trying to process there, how many lines are you trying to read into a dataset?

Occasional Contributor
Posts: 7

Re: SAS Studio Stuck on "Running" and never completes

Here is a screen shot of SAS Studio freezing during the run function when attempting to process the following code:

 

data x;
 set sashelp.class;
run;

 

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