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Help SAS Studio not loading on my Mac?

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Occasional Contributor
Posts: 7

Help SAS Studio not loading on my Mac?

Since Friday 4/7 SAS Studio will not load on my Mac? I can get it to load on my wife's PC but not my Macbook Pro running OSX 10.12.4? Please let me know if there is middle ware that needs to be updated or what I can do to solve this problem, also if there is an actual tech support for SAS studio I can contact please let me know how to do that as well. I have assignments due and this issue has been very frustrating. Thank you

 

I have attached two screen shots one is the loading screen and the next is the white screen I get afterwards that never loads SAS Studio.

 

Thank you

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Grand Advisor
Posts: 17,297

Re: Help SAS Studio not loading on my Mac?

I had that issue last night but it's loading fine for me now. 

 

I'm using Safari on a Macbook Pro. 

Since you're using Academics on Demand there is no middleware. 

 

SAS support is available, especially if you're taking a course through Academics on Demand.

Try support@sas.com or open up a support ticket. Regardless of the method support won't be available until tomorrow morning, US eastern time. 

Occasional Contributor
Posts: 7

Re: Help SAS Studio not loading on my Mac?

Thank you for your response. It is still not working for me, unfortunately.
I'm using Safari as well. I guess Ill just have to wait it out/ use my
wife's PC until this issue fixes itself. This is a huge inconvenience
because I have an assignment due tomorrow and a WebEx with my
class/instructor tonight.

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