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An unexpected error occurred. If this problem persists try clearing your browser cookies

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An unexpected error occurred. If this problem persists try clearing your browser cookies

I downloaded the SAS university edition last Friday. Then I tried to install it in my laptop but failed... I always got the following message when I tried to open the SAS studio. "出现意外错误。若该问题继续存在,请尝试清除您的浏览器 Cookie". If I translate the message to English, that should be "An unexpected error occurred. If this problem persists try clearing your browser cookies". 

 

I cleared the browser cookies in my laptop, but it's not working.

 

My laptop version is: MacBook Pro, OS version: 10.11.6. 

Oracle VM VirtualBox Version 5.1.24.

 

I also tried another VM software, like VMware Fusion 8.0.0.  but got the same error...

 

I have reinstalled the SAS university edition by "unvbasicvapp__9411010__ova__en__sp0__1.ova" several times with changing the number of processor and memory size.  but it's still not working. 

 

Could you please help me?? Thanks a lot.

 

Alex


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‎07-25-2017 10:32 PM
SAS Employee
Posts: 3

Re: An unexpected error occurred. If this problem persists try clearing your browser cookies

Hi Alex!

 

The error you are receiving is one that users get sometimes when they have a network security interferance.  SAS University Edition is hosted entirely off the local computer, but sometimes we see a network's security interfere with the loopback connection.

 

 Please try disabling your network adapter to see if that allows the connection to go through.

 

I hope this helps!

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‎07-25-2017 10:32 PM
SAS Employee
Posts: 3

Re: An unexpected error occurred. If this problem persists try clearing your browser cookies

Hi Alex!

 

The error you are receiving is one that users get sometimes when they have a network security interferance.  SAS University Edition is hosted entirely off the local computer, but sometimes we see a network's security interfere with the loopback connection.

 

 Please try disabling your network adapter to see if that allows the connection to go through.

 

I hope this helps!

New Contributor
Posts: 4

Re: An unexpected error occurred. If this problem persists try clearing your browser cookies

Hi jenburry,

It works!!!! Thank you so much.
New Contributor
Posts: 3

Re: An unexpected error occurred. If this problem persists try clearing your browser cookies

How did you disable teh network adapter? 

New Contributor
Posts: 4

Re: An unexpected error occurred. If this problem persists try clearing your browser cookies

Unplug the physical network cable directly or disable the wireless feature in the laptop.
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