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Obsidian | Level 7

Can SGF pressenters get access to the feedback that people entered via the app?

Obsidian | Level 7
This information has been compiled and sent to the Presenter Coordinators, who have been asked to share this with the presenters they were in contact with before the conference regarding paper submission, presentation submission, copyright grants, etc. If your Presenter Coordinator has not sent you the feedback yet, it may be for a couple of reasons: 1) they haven't had a chance to send the information out to you yet, or 2) there may not have been any ratings/comments of your session. In either case, I would contact your Presenter Coordinator and ask for the feedback.

Quartz | Level 8
I have received my feedback. And while it had many useful stats, frequency count was not among them. Could this be added in the future? Thanks!
Rhodochrosite | Level 12
How can we encourage more attendees to provide feedback?
Obsidian | Level 7
Track feedback by attendee. Offer free iPad to one with most Feedbacks
submitter. Random drawing if ties.
Fluorite | Level 6
Reach out via E-mail and social media and make it easy to give feedback. Also, follow up with presenters who are asked questions to make sure they respond.

Obsidian | Level 7

I disagree.  At the end of SGF,  I am heading home to a full inbox and the last thing I need is more email added to the pile.  We are innundated with requests for feedback and surveys.  Not just by SAS ,but from everywhere.  It's ridiculous.  At this point, the only thing I feel when I get another request is annoyed.


I think there is a time limit when it comes to obtaining meaningful feedback.  One way may be that the speaker needs to connect to his or her audience enough to ask that they fill out the feedback on the app before they leave the room.  But, that's when competition kicks in.  At that point, I'd be thinking (as an attendee) that I've got 10 minutes to get in and out of the ladies room, grab a coffee or water and make it over to my next presentation, let alone try to talk to some people. So in order to get feedback, it's got to be easy for the attendee.  Not just easy, but super-easy and super-quick. I just opened my 2016 SGF app.  First thing I noticed is that none of the icons in the app is for Feedback.  Sure, it may be buried under Sessions or My Event, but that's not enough and it speaks volumes.  Why should I as an attendee take my time to fill out "feedback:" when SAS didn't even provide an icon for it on the App?


Lori Goldman

Obsidian | Level 7
I totally agree with Lori.
Speakers this past year were asked to have the first slide of their presentation be their bio - eliminating the need for often-clumsy introductions by session volunteers. That was a great idea. Maybe we could have the last slide be a reminder to leave feedback - assuming, as Lori points out, that it's super easy to do.

Quartz | Level 8
Speaking as a presenter coordinator / section chair and as a presenter at multiple user group conferences, I think that there's a mix of people using the app (but possibly not all of its potential uses) and paper schedules - at least at the regionals - and at least one regional, there wasn't much publicity or use of the app at all. It might be helpful at opening sessions to have a demo of how to use the app... Another possibility would be to have a pop-up notification come up asking for a rating when a session is due to end if the user has "starred" a presentation - and give them an instant bar chart or something like a raffle entry as a reward for rating. Kind of like the super-users in this forum. Or maybe we could have exit polls...
SAS Employee

This is a great discussion. Thanks for the feedback. 


I took some notes especially as it pertains to the mobile app. The session survey which asks about the presenter is tied to each individual session so that the data is collected correctly and specifically to a session. Perhaps the feedback section could be general questions and open ended comments. 


Thanks for the information to consider. 

Gail Baker
SAS Employee

I agree, if you want more feedback, it should be incredibly easy for attendees to leave.  I personally like the idea of the app (which knows which sessions you scheduled, if you enter them) sending a push notification (unless you opt-out) right at the end of each session, that says something along the lines of, "Leave feedback for this session "<session title>"?" and a very simple feedback form (less than 5 clicks/presses and optional text entry).  I'm unlikely to seek out the form to leave feedback, but if my phone prompts me and I can do it in less than a minute, I likely will.



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Meteorite | Level 14

Agree @CaseySmith, having the app and a push notification or perhaps there is a code that can be scanned while entering or leaving the room if the session wasn't in your schedule. Needs to be simple. Even paper feedback forms would be good on the chairs - people can fill them in while the session is happening, eliminates any technology woes and provides the opportunity for anonymous feedback for those that would prefer to have this option.

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Obsidian | Level 7

Or perhaps even something as simple as a large gong in the back of the room!



Rhodochrosite | Level 12


Are you sure that you are not thinking of the Gong Show?  Although there are times when a gong might be helpful to remind the speaker to get away from the mic, as in: "that Carpenter is speaking again, better go get the gong". Smiley Happy

Obsidian | Level 7
Yes, the Gong Show is exactly what I had in mind. Instant and unambiguous
feedback! 🙂

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