I've created a website at http://www.businesssoftwareresource.com/ which is meant to give an overview of the major business intelligence software offerings from the major companies. The one thing I would really like, however, is comments from customers who have actually used these products. Were they as easy to as promised? If not, why not? As well, how did you find their support and services when you actually ran into trouble? Were you helped immediately, or were you shuffled off from department to department? If you would like to share your experiences with others, I'd love to hear from you. You're privacy will be completely respected, if you wish. You can e-mail me at email@example.com with any information you might like to share. Thanks!