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SAS Enterprise Guide needs to be close

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Occasional Contributor
Posts: 10
Accepted Solution

SAS Enterprise Guide needs to be close

Yesterday I didn't close SAS EG, today when I open the software, it showes I cann't open it. the detais are as follows.

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‎12-09-2017 09:36 AM
SAS Super FREQ
Posts: 378

Re: SAS Enterprise Guide needs to be close

Posted in reply to Daisyliang

This issue will be fixed in the next 7.15 update (HF1) and the next 7.13 update (HF7).

 

In the meantime, you can follow the SASNote instructions, or rather than deleting your whole app settings folder (as suggested in the SAS Note), you can delete just this file (so you don't wipe out other settings):

 

%appdata%\SAS\EnterpriseGuide\7.1\Settings.xml

(ex. C:\Users\<userid>\AppData\Roaming\SAS\EnterpriseGuide\7.1\Settings.xml)

 

Casey

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Super User
Posts: 3,768

Re: SAS Enterprise Guide needs to be close

Posted in reply to Daisyliang

This SAS note suggests a solution to your problem (I don't think this error only happens in the version reported):

http://support.sas.com/kb/43/655.html

 

Occasional Contributor
Posts: 10

Re: SAS Enterprise Guide needs to be close

Thank you Kiwi for help, but I'm a Windows 10 user, and I installed SAS in D driver, not in C driver. I can't find the routine in the SAS note. could you please tell me what to do?

 

Regards,

Daisy.

Solution
‎12-09-2017 09:36 AM
SAS Super FREQ
Posts: 378

Re: SAS Enterprise Guide needs to be close

Posted in reply to Daisyliang

This issue will be fixed in the next 7.15 update (HF1) and the next 7.13 update (HF7).

 

In the meantime, you can follow the SASNote instructions, or rather than deleting your whole app settings folder (as suggested in the SAS Note), you can delete just this file (so you don't wipe out other settings):

 

%appdata%\SAS\EnterpriseGuide\7.1\Settings.xml

(ex. C:\Users\<userid>\AppData\Roaming\SAS\EnterpriseGuide\7.1\Settings.xml)

 

Casey

Occasional Contributor
Posts: 10

Re: SAS Enterprise Guide needs to be close

Posted in reply to CaseySmith

Thank you Casey for help, but I'm a Windows 10 user, and I installed SAS in D driver, not in C driver. I can't find the routine in the SAS note. could you please tell me what to do?

 

Regards,

Daisy.

SAS Super FREQ
Posts: 378

Re: SAS Enterprise Guide needs to be close

Posted in reply to Daisyliang

Hi Daisy,

 

If you open File Explorer and type the following in the address bar, it will take you to the folder that contains your Settings.xml file:

 

%appdata%\SAS\EnterpriseGuide\7.1

 

You can then simply delete the Settings.xml file in that folder.

 

Casey

Trusted Advisor
Posts: 1,711

Re: SAS Enterprise Guide needs to be close

[ Edited ]
Posted in reply to Daisyliang

Hello @Daisyliang,

 

if you give this instructions to your system admin, she/he will know what to do.

 

The instructions provided by @CaseySmith are good, also for Windows 7, even if you installed on D drive.

 

The reason is that you will have a Windows user profile (under %appdata% , which is normally under C:\Users\your_user\AppData, but it could be that your system admin placed it somewhere else.

Occasional Contributor
Posts: 10

Re: SAS Enterprise Guide needs to be close

Posted in reply to JuanS_OCS

Thank you very much, problem solved.

Occasional Contributor
Posts: 10

Re: SAS Enterprise Guide needs to be close

Posted in reply to CaseySmith

Problem solved, thank you Casey.

☑ This topic is solved.

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