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SAS EG 7.13 installation error

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Occasional Contributor
Posts: 10

SAS EG 7.13 installation error

Hello All,

 

When trying to install SAS EG 7.13 on a client machine, I see the attached error. Could you help with the solution !

 

Thanks,

Aj

 


error.png
Super User
Posts: 19,042

Re: SAS EG 7.13 installation error

What does the log say?

Occasional Contributor
Posts: 10

Re: SAS EG 7.13 installation error

Please find the attached log.

Super User
Posts: 3,233

Re: SAS EG 7.13 installation error

Your log suggests you are installing SAS 9.4. Are you installing that as well as EG?

Occasional Contributor
Posts: 10

Re: SAS EG 7.13 installation error

Yes, I am installing EG 7.13 aas part of SAS 94 installation.

SAS Super FREQ
Posts: 306

Re: SAS EG 7.13 installation error

[ Edited ]

Thanks for sharing the IT log.  The IT log shows that you are getting a 1603 error code returned from msiexec when attempting to execute the EG MSI installer.  If you also share your MSI log ("C:\Program Files\SAS94\InstallMisc\InstallLogs\install_eguide_7.13_win_en_2017-01-04-17.06.56.log"), it may provide additional details on why the 1603 error is occurring.  I'll be happy to take a look.

 

Btw, here is some info regarding the Microsoft Windows Installer 1603 error:

https://support.microsoft.com/en-us/kb/834484

However, hopefully your MSI log will help us pinpoint the exact cause in your case.

Occasional Contributor
Posts: 10

Re: SAS EG 7.13 installation error

Attached install_eguide_7.13_win_en_2017-01-04-17.06.56.log. Please review.

Attachment
SAS Super FREQ
Posts: 306

Re: SAS EG 7.13 installation error

Thanks for providing the MSI log!

 

I can see in the MSI log that all of the EG dlls have been successfully layed down on the machine, but then the following exception occurs when EG attempts to register its components (thus the installation rolls back -- removes the dlls and cleans up):

 

CAQuietExec:  System.TypeInitializationException: The type initializer for 'SAS.EC.Environment.CurrentApplication' threw an exception. ---> System.Management.ManagementException: Generic failure

 

This exception almost always points to a missing or improperly installed system requirement (usually the .NET Framework or Visual C++ runtime).

 

I suggest opening a ticket with SAS Tech Support who will probably instruct and assist you with re-installing the appropriate Visual C++ runtimes and/or .NET Framework versions.

Occasional Contributor
Posts: 10

Re: SAS EG 7.13 installation error

Thanks for the reply.

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