02-27-2017 02:45 AM
Since EG is installed in the Program Files directory tree, it needs Administrator privileges to be updated.
I guess that your Windows userid "USER" does not have those.
02-27-2017 08:34 AM
My guess comes from these two lines (437 & 438) in your log:
MSI (s) (34:5C) [15:33:33:323]: Note: 1: 2205 2: 3: Error MSI (s) (34:5C) [15:33:33:324]: Note: 1: 2262 2: AdminProperties 3: -2147287038
The negative value in the second line is usually used by programmers for error conditions.
If the update is run from a .exe file, you can right-click it and select "Run as Administrator". If its a .msi, you might have to run a cmd as Administrator and start the .msi from there.
02-27-2017 09:19 AM - edited 02-27-2017 02:36 PM
Click the Windows Start Button, then type "cmd" in the Search Programs/Files field. The top entry should be cmd.exe. Right-click that, and select Run as Administrator.
Now use cd to change to the location where you stored the downloaded msi file. Enter .\the_whole_filename.msi and hit enter. Then the installation process should start.
If your problems persist even with that method, then open a track with SAS Technical Support.
02-27-2017 02:07 PM
What version of Windows are you trying to do this on?
I also noticed in the log that the user properties look generic:
Property(S): LogonUser = USER
Property(S): ComputerName = USER-PC
For example, your user paths contain "USER" (ex. "C:\Users\USER\") rather than a real user id. I wonder if that is related to who the process is being run under.
03-03-2017 03:37 PM
I suggest contacting SAS Technical Support as well. I still think the fact that "USER" is being used, rather than a real user id, has something to do with it (perhaps the account under which the process is running).