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EG installation error

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EG installation error

In EG InstallShield wizard
in the Preparing Setup phase the following error rise :

An error (-5004 : 0x80070005) has occurred while running the setup.
please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor:My Company Name.

Error Information :
>SetupDLL\SetupDLL.cpp (3078)
pAPP:Enterprise Guide
PVENDOR : My company name
PGUID :E0E662A9-EDC8B-9E84-448646810926
$11.0.0.28844
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180
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