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E-guide 7.11 On Demand Slow Unresponsive

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New Contributor NMD
New Contributor
Posts: 4

E-guide 7.11 On Demand Slow Unresponsive

Hi

I am learning e-guide on the demand version of e-guide 7.11. I understand that all the processing of data occurs on SAS servers but the software becomes unresponsive quite often for minutes when i click on different tabs or tasks for e.g. even after processing has taken place. 

 

It is making learning E-guide a very slow and frustrating process.

 

Has anyone faced such problems? Any solutions?

Esteemed Advisor
Posts: 6,698

Re: E-guide 7.11 On Demand Slow Unresponsive

Check for the network latencies to the on-demand server. EG access to the server often seems to happen in many small requests, so a 500ms ping delay can quickly sum up to noticable delays when, say, a hundred individual requests need to be handled.

I often experience noticable delays in opening results when the server is under load (EG 4.3).

Keep in mind that opening a task may also include access to the dataset that EG thinks will be the input for the task.

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New Contributor NMD
New Contributor
Posts: 4

Re: E-guide 7.11 On Demand Slow Unresponsive

Thank you, that explanis it

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