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Unable to launch SAS Enteprise Miner

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New Contributor
Posts: 2

Unable to launch SAS Enteprise Miner

Hello! I was faced with a problem which i couldn't find in the web. 

 

After downloading main.jnlp from Enterprise Miner page i started it and everything was ok. But the next launch with the same file (main.jnlp) gave me an error:

 

Безымянный.png

 

Details tab:

Безымянный.png

 

When i delete installed application and download main.jnlp again - all is ok again bt only for one launch.

I would be so thankful if somebody helps me)

Moderator
Posts: 252

Re: Unable to launch SAS Enteprise Miner

Firstly, whilst this site is great for discussions, I'd always recommend taking this kind of problem to your local SAS Support.

 

But (having managed a helpdesk in a past life), some questions to try to quickly focus on the root cause:

  • Was it previously working?
    • If so, what has changed?
      • SAS binaries
      • SAS config
      • Underlying binaries/config - Java, Java paths, etc?
    • If not, what installation testing was done?
  • Does it work for another user (i.e, is it a personal or pervasive problem)?
  • What is your setup (workstation only, client/server, etc)?
  • Do you have platform admin rights?
  • Do you have O/S admin rights?
  • you etc..

Please tell us as much as you can to help you..

 

(But also ask Tech Support.. and if you get the answer from them, please post it here.)

New Contributor
Posts: 2

Re: Unable to launch SAS Enteprise Miner

[ Edited ]
Posted in reply to AndrewHowell

 It was installed on workstation only as a part of "SAS® OnDemand for Academics"

Version of Java: 1.8.0_121

Yes, I have O/S admin rights.

It doesn't work for another users (my colleagues on their PC), literally it works with the same problems.

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