SAS Management Console splash screen appears and disappears

[Gooty5]

Hi - Installed SAS Management Console 9.4 M5 client. SAS Management Console started, the splash screen appeared, disappeared, and then nothing. I followed the SAS Note - http://support.sas.com/kb/59/113.html as mentioned by Paul Holmes (https://communities.sas.com/t5/SAS-Data-Management/I-can-t-Open-SAS-Management-Console-amp-SAS-Data-...). However I am still not able to launch SAS Management Console. I am using Windows 7 Professional. Please help me out in this regard. Really appreciate your help.

Attached log files (one command line and interactive) for reference.

Thank You

Muralidhar Gooty

[PaulHomes]

Take a look at this post - it may help: https://communities.sas.com/t5/SAS-Data-Management/I-can-t-Open-SAS-Management-Console-amp-SAS-Data-...

[Gooty5]

Hi PaulHomes - Thanks for sharing the information. I tried your approach of deleting/renaming the file C:\Program Files\SASHome\SASVersionedJarRepository\eclipse\com.sas.app.launcher.cacheFile (as mentioned in http://support.sas.com/kb/59/113.html for Foundation SAS). Still NOT able to launch SAS Management Console client successfully.

Please advise/suggest. Your help is really appreciated.

Thank You

Muralidhar Gooty

[PaulHomes · Accepted solution]

The SAS MC log you posted looks like it is missing some of the required JAR files. If rebuilding the VJR cache doesn't resolve the issue then I would suggest uninstalling/reinstalling SAS MC on that client (perhaps there were issues during the install or something has been deleted subsequently?). Otherwise your best bet would be to contact SAS Technical Support.