Partnering for Success: Unlocking Value with Your Customer Success Manager (CSM)

[Jennifer_SAS]

Partnering for Success: Unlocking Value with Your Customer Success Manager (CSM)

When you invest in a platform as powerful as SAS Customer Intelligence 360, unlocking its full potential is essential to driving value for your business. One of your greatest allies in this journey is your Customer Success Manager (CSM). Think of your CSM as a proactive partner—someone who will help you drive strategic initiatives and guide you in achieving your goals, maximizing your investment, and taking advantage of all the platform’s capabilities.

Here are a few ways your CSM will lead the way and how you can partner with them for success:

Regular Engagement and Goal Setting

Your CSM will initiate regular check-ins to understand your business objectives, track your progress, and address any challenges. By staying engaged and responsive, you can help your CSM tailor strategies and solutions that deliver meaningful outcomes.

Driving Strategic Planning

Your CSM will collaborate with you to build a clear roadmap to success. They will define key milestones, establish timelines, and help identify key performance indicators (KPIs) to measure your success. Your active involvement ensures alignment and sustained progress.

Keeping You Updated on New Features

As the platform evolves, your CSM will keep you informed about new features and enhancements, demonstrating how they can improve your workflows. Partner with your CSM to adopt these advancements and stay ahead of the curve.

Leading Problem-Solving Sessions

When challenges arise, your CSM will lead brainstorming and problem-solving sessions, drawing from their experience across various customer scenarios. Your openness and collaboration will accelerate finding the right solutions.

Facilitating Usage Reviews

Your CSM will conduct regular usage reviews to help you assess your platform adoption and identify areas for improvement or growth. These reviews are essential for optimizing your investment, and your input will ensure they deliver actionable insights.

Connecting You with the Broader CSM Community (Here!)

Your CSM will connect you with SAS’s vibrant community of experts and customers. 

Your success is our success, and your CSM will be a driving force in helping you achieve it. Join them on this journey—stay engaged, provide feedback, and collaborate closely to unlock the full value of SAS Customer Intelligence 360.

Stephani Olnhausen

Director, Global Customer Success


The original author of this post is @solnhausen