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Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

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New Contributor
Posts: 4

Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Hi ,

 

Facing error while login to SAS CI studio, while others tools are working fine in same environment(EG,DI)

 

There is error like,

 

HTTP Status 500 - The system attempted to find and access a service for interface 'com.sas.svcs.config.client.UrlGeneratorInterface' for 2 hours and was unsuccessful.

 

Some findings when tried to fix it...

 

1- SAS Web Application server is up.

2- There is sufficent size @ configuration-directory\Lev1\Web\activemq\data

3- All SAS servces are up.

 

 

Can you please help me what would be possible reason for this error...

 

Br,

MJ

Super User
Posts: 7,094

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Have you already tried restarting the web and web application servers (apache & tomcat)?

 

500 is the generic "internal server error" that may point to a hung app in a servlet container.

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Maxims of Maximally Efficient SAS Programmers
New Contributor
Posts: 4

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Hi  kurtBremser,

 We discovered that the problem was caused by SASServer1_1 not starting properly. We cleared work, temp and logs directories from under ../Lev1/Web/WebAppServer/SASServer1_1 and that allowed the server to start without issues.

 

Br,

MJ

Super User
Posts: 7,094

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

[ Edited ]

Congrats!

 

Glad if I was able to point you in the right direction.

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Maxims of Maximally Efficient SAS Programmers
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