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Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

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Occasional Contributor
Posts: 7

Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Hi ,

 

Facing error while login to SAS CI studio, while others tools are working fine in same environment(EG,DI)

 

There is error like,

 

HTTP Status 500 - The system attempted to find and access a service for interface 'com.sas.svcs.config.client.UrlGeneratorInterface' for 2 hours and was unsuccessful.

 

Some findings when tried to fix it...

 

1- SAS Web Application server is up.

2- There is sufficent size @ configuration-directory\Lev1\Web\activemq\data

3- All SAS servces are up.

 

 

Can you please help me what would be possible reason for this error...

 

Br,

MJ

Super User
Posts: 8,588

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Posted in reply to Mrityunjay_Kuma

Have you already tried restarting the web and web application servers (apache & tomcat)?

 

500 is the generic "internal server error" that may point to a hung app in a servlet container.

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Occasional Contributor
Posts: 7

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Posted in reply to KurtBremser

Hi  kurtBremser,

 We discovered that the problem was caused by SASServer1_1 not starting properly. We cleared work, temp and logs directories from under ../Lev1/Web/WebAppServer/SASServer1_1 and that allowed the server to start without issues.

 

Br,

MJ

Super User
Posts: 8,588

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

[ Edited ]
Posted in reply to Mrityunjay_Kuma

Congrats!

 

Glad if I was able to point you in the right direction.

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Maxims of Maximally Efficient SAS Programmers
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