SAS Customer Intelligence 360 releases operate on a continuous delivery model that allows for a more scalable, phased approach to feature deployment. Accordingly, these release notes are updated several times a month. Check them regularly.
Unless otherwise specified, the features listed below are General Availability. Features that are released as Limited Availability and Release Preview are indicated. For more information about release levels, see Phased Releases for SAS Customer Intelligence 360. Contact your SAS representative if you have questions about a feature’s availability. For a full list of new features in SAS Customer Intelligence 360, see What's New.
The September 2023 release of SAS Customer Intelligence 360 includes the following new features and enhancements.
Features released on September 27:
- New Authentication Option for iOS Notifications: The option to use token-based authentication for iOS notifications is now available in the production tenant for all customers.
(SAS 360 Engage: Digital) - Creatives in Web Tasks and Mobile Tasks: Creatives can now be edited and re-published dynamically. This enhancement enables you to update the text, images, or merge tags in creatives for web tasks and mobile tasks without modifying the tasks themselves.
In previous releases, when creatives used merge tags, you would need to remove the creative from any published tasks before you could edit the content.
In this release you can modify a creative, including merge tags that use stored customer data, and these changes are automatically used in any published tasks that use the creative.
Note: The exception to this feature is that you cannot use dynamic updates when you add or modify merge tag variables (such as {{variable1}}). However, you can remove these types of merge tags and dynamically update the creative.
(SAS 360 Engage: Digital) - Layout Manager Updates in Email: Updates to the layout manager are now available in the production tenant for all customers. Improvements include better user experience, styling updates, and improved rendering when working with different screen sizes.
(SAS 360 Engage: Email) - Working with Content in Email Layout Manager: Updates to the user experience while working with content in the layout manager are now available in the production tenant for all customers. Improvements include styling updates and making it easier to add and reorder content.
(SAS 360 Engage: Email) - Multiple-Columns Element Updates in Email Layout Manager: Updates to multiple columns element are now available in the production tenant for all customers. If you use a multiple columns element with two columns, you can now resize it after content is added.
(SAS 360 Engage: Email) - Review Tab in Email Task: Updates to Review tab are now available in the production tenant for all customers. Everything is on one tab instead of several pages. Responsive previews now include email header information. The review results are now organized by device type, and you can scroll through variations. It is also easier to access run history and rerun tests.
Note: A SAS 360 Engage: Email Testing license is required to access some of these features.
(SAS 360 Engage: Email, SAS 360 Engage: Email Testing) - Email Preview Text Formatting: Updates to email preview text are now available in the production tenant for all customers. Extra padding is appended to the end of the email preview text. Some email clients display the email content immediately after the preview text. These hidden characters prevent the email's body from appearing in the preview in most email clients.
(SAS 360 Engage: Email)
Features released on September 20:
- Facebook Audience Task Insights: The Insights>Overview tab for a Facebook Audience task displays information about the task and its performance based on the primary and secondary metrics. For more information, see Monitoring Your Facebook Audience Task in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Digital, SAS 360 Engage: Direct) - Google Ads Task Insights: The Insights>Overview tab for a Google Ads task displays information about the task and its performance based on the primary and secondary metrics. For more information, see Monitoring Your Google Ads Task in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Digital, SAS 360 Engage: Direct) - Migrate Campaigns from SAS Marketing Automation: The ability to create segment maps in SAS Customer Intelligence 360 by using campaigns that have been exported from SAS Marketing Automation is now available in the production tenant for all customers. For more information, see Migrating Campaigns in SAS Customer Intelligence 360: User’s Guide.
A utility is required to export the campaigns from SAS Marketing Automation. Update SAS Marketing Automation with the latest hot fix to download the utility.
(SAS 360 Engage: Direct) - Job Information for Migrated Campaigns: The job information for migrated campaigns is now available in the production tenant for all customers.
For more information, see Migrated Campaigns in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Direct) - Added Support for Facebook Audience Tasks: Additional support for Facebook Audience tasks is now available in the production tenant for all customers.
For more information, see Creating an Activity Map in SAS Customer Intelligence 360: User’s Guide and View a History of Task Activity in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Digital, SAS 360 Engage: Direct) - Added Support for Google Ads Tasks: Additional support for Google Ads tasks is now available in the production tenant for all customers.
For more information, see Creating an Activity Map in SAS Customer Intelligence 360: User’s Guide and View a History of Task Activity in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Digital, SAS 360 Engage: Direct) - New Authentication Option for iOS Notifications (Release Preview): Users can now configure token-based authentication to send push notifications and in-app messages through the Apple Push Notification service. This allows users to have a single key across their apps that will not expire until revoked. See Obtain the Apple Token in SAS Customer Intelligence 360: Administration Guide.
(SAS 360 Engage: Digital)
Features released on September 13:
-
Layout Manager Updates in Email (Limited Availability): Improved user experience and styling updates for the layout manager. Improved rendering when working with different screen sizes.
(SAS 360 Engage: Email)
-
Working with Content in Email Layout Manager (Limited Availability): Improved user experience while working with content in the layout manager of an email task. Improvements include styling updates and making it easier to add and reorder content.
(SAS 360 Engage: Email) -
Multiple-columns element Updates in Email Layout Manager (Limited Availability): If you use a multiple columns element with two columns, you can now resize it after content is added.
(SAS 360 Engage: Email) -
Review tab in Email Task (Limited Availability): New user experience for Review tab that has everything in one tab instead of several pages. Responsive previews now include email header information. The review results are now organized by device type and you can scroll through variations. It is also easier to access run history and rerun tests.
Note: A SAS 360 Engage: Email Testing license is required to access some of these features.
(SAS 360 Engage: Email, SAS 360 Engage: Email Testing) -
Email Preview Text Formatting (Limited Availability): Extra padding is appended to the end of the email preview text. Some email clients display the email content immediately after the preview text. These hidden characters prevent the email's body from appearing in the preview in most email clients.
(SAS 360 Engage: Email)
- Added Support for Facebook Audience Tasks (Release Preview): Users can use Facebook Audience tasks in activity maps.
More information is visible in the Occurrence table for Facebook Audience tasks.
Targeting and cloud segments can use the advertisingAudienceUpload event.
For more information, see Creating an Activity Map in SAS Customer Intelligence 360: User’s Guide and View a History of Task Activity in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Digital, SAS 360 Engage: Direct) - Added Support for Google Ads Tasks (Release Preview): Users can use Google Ads tasks in activity maps.
More information is visible in the Occurrence table for Google Ads tasks.
Targeting and cloud segments can use the advertisingAudienceUpload event.
For more information, see Creating an Activity Map in SAS Customer Intelligence 360: User’s Guide and View a History of Task Activity in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Digital, SAS 360 Engage: Direct) - Migrate Campaigns from SAS Marketing Automation (Release Preview): The ability to create segment maps in SAS Customer Intelligence 360 by using campaigns that have been exported from SAS Marketing Automation is available on the test tenant for all customers. For more information, see Migrating Campaigns in SAS Customer Intelligence 360: User’s Guide.
A utility is required to export the campaigns from SAS Marketing Automation. Update SAS Marketing Automation with the latest hot fix to download the utility.
(SAS 360 Engage: Direct) - Job Information for Migrated Campaigns (Release Preview): The job information for migrated campaigns is available on the test tenant for all customers.
For more information, see Migrated Campaigns in SAS Customer Intelligence 360: User’s Guide.
(SAS 360 Engage: Direct)
