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What do I do about this “RTDM Server is not available…” error message?

by Community Manager on ‎12-24-2015 09:24 AM (186 Views)

When you activate or deactivate a decision flow or campaign in SAS Real-Time Decision Manager, two dialog boxes in a row might appear. The first contains a message stating that the flow was updated in the repository. The second contains a message stating that the action will be rolled back because the engine is unavailable.

 

RTDM Server is not available to sync RTDMConfigTest.

Do you want to roll back flows state to its original state?

 

This behavior occurs when the engine server is unavailable, although the second message is not always returned in this case. If the engine server is unavailable for any reason when you attempt to activate or deactivate a flow, the attempt fails. The flow returns to its previous state. The SAS Real-Time Decision Manager Plug-in for SAS Management Console might incorrectly report successful activation or deactivation.

 

The state of the SAS Real-Time Decision Manager engine server is correctly reflected in the engine server log. To avoid the problem described above, check the state in the engine server log before you attempt to activate or deactivate a flow.

Your success in activating or deactivating a flow is also correctly reflected in the SAS Real-Time Decision Manager engine server log.

 

Visit Problem Note 40508: Activating or deactivating a SAS® Real-Time Decision Manager flow might fail wit... message to rate these instructions.

 

Operating System and Release Information

Product Family

Product

System

Product Release

SAS Release

Reported

Fixed*

Reported

Fixed*

SAS System

SAS Real-Time Decision Manager

Microsoft Windows Server 2003 Datacenter Edition

5.3

5.4

 

9.2 TS2M0

Microsoft® Windows® for x64

5.3

5.4

 

9.2 TS2M0

Microsoft Windows XP Professional

5.3

5.4

 

9.2 TS2M0

Microsoft Windows Server 2008 for x64

5.3

5.4

 

9.2 TS2M0

Microsoft Windows Server 2003 for x64

5.3

5.4

 

9.2 TS2M0

Microsoft Windows Server 2003 Standard Edition

5.3

5.4

 

9.2 TS2M0

Microsoft Windows Server 2003 Enterprise Edition

5.3

5.4

 

9.2 TS2M0

Windows Vista

5.3

5.4

 

9.2 TS2M0

Windows Vista for x64

5.3

5.4

 

9.2 TS2M0

64-bit Enabled AIX

5.3

5.4

 

9.2 TS2M0

64-bit Enabled Solaris

5.3

5.4

 

9.2 TS2M0

Linux for x64

5.3

5.4

 

9.2 TS2M0

 

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