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Problem Note 54109: An error occurs when you launch SAS® University Edition on VMware Player or Oracle VirtualBox software

by SAS Employee jennifers_sas on ‎11-17-2014 09:03 AM - edited on ‎10-05-2015 03:18 PM by Community Manager (2,321 Views)

Problem Note 54109: An error occurs when you launch SAS® University Edition on VMware Player or Oracle VirtualBox software

When you are using SAS University Edition on VMware Player or Oracle VirtualBox software, the following error message might occur:


The Launch of the server process failed with an unknown status code.


This error might indicate that changes need to be made to your virtual machine settings. Use the following steps to change the virtual machine settings for VMware Player or VirtualBox.


For VMware Player

  1. Power Off your SAS University Edition Session.




2.  On the left side of the VMware Player window, right-click University for the SAS University Edition virtual machine that was most recently imported and select Settings.... Make sure that Processors 2 is selected.




3.  e-start SAS University Edition.


For VirtualBox

    1. Exit from your SAS University Edition Session by selecting File ► Exit.
    2. Click Settings at the top of Oracle VM VirtualBox Manager and then click System.
    3. Click the Processor tab. Make sure that 2 processors are selected.




4.  Re-start SAS University Edition.


Operating System and Release Information

Product Family Product System SAS Release
Reported Fixed*
SAS System SAS University Edition N/A    

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

by rask
on ‎12-03-2014 08:36 PM

Hi, I followed the steps above and the error still occurs. There is probably something else going on... what could it be? (I have OracleVM with Windows 8.1)


by SAS Employee JosvanderVelden
on ‎12-15-2014 08:52 AM

Hi, were you able to resolve the issue?

If not can you provide some more details? ex. version of Oracle VM.

I have windows 8.1 (enterprise edition) and oracle VM 4.3.12 on my laptop and SAS University Edition works fine for me.

Kind regards, Jos

by ludovico
on ‎01-14-2015 02:09 PM

When I connected  my VMware I used to have an access  number like http://XXX.YYY. something

now this VMware tells me to use                  http: // : : 1 

and does not work .. what is happening now.?

Need help. Thanks


by rask
on ‎02-14-2015 08:09 PM

Hi, I still have the issue. I have VM 4.3.22 . I reinstalled both the VM and SAS University software several times and it doesn't resolve the issue. Even when I try with 1 processor, same problem.

Thanks, Michel

by Super User
on ‎02-14-2015 09:39 PM

@rask are you having issues with launching the VM or getting it started in the browser?

Also, have you properly set up the myfolders and the Shared Folder?

I've received this error when my myfolders was set up incorrectly.

by rask
on ‎02-15-2015 07:54 AM

VM is okay, I get this message in the browser. The shared folder is the 'myfolder' , right? That seems ok.

by dave317
on ‎02-15-2015 10:46 AM

A agree with Reeza.  I had to delete all the VM files and reextract the SAS virtual machine.  If I setup the "myfolders" shared folder as instructed it worked perfectly.  If I tried to add this shared folder after I stated the virtual machine for the first time it always came up with the http://::1 problem

Dear SAS, you seem to be ignoring this issue with our customers.  The more you elect to make SAS difficult for students the less likely they are to care about using the software when they become professionals.  Please improve on the quality of the software.  This oddity should have been detected by the software or addressed automatically rather than having your customers wrestle with such an annoying issue.

by Super User
on ‎02-16-2015 03:44 PM

myfolderS the S is important.  You can contact sasanalyticsu@sas.com for tech support.

by Community Manager
on ‎02-17-2015 03:15 PM

@dave317 Our developers continually update SAS University Edition to provide a better experience and to help folks get set up and productive. Thank you for sharing your findings and what you've discovered works for you – that will surely help others who encounter a similar problem. Meanwhile, we'll provide this feedback to the product team.

by Contributor Minhtrang
on ‎10-21-2015 10:58 PM

Hi all, I'm not sure if you have solved this problem or not.

I had the same problem when I moved the folder containing the SAS virtual machine file to somewhere else.

I tried all the solutions posted by SAS support (processors from 1 to 2, check myfolders, check file path...). However, it did not work.

In the end, I found the solution for my case: set up the virtual machine file path again for SAS and remove all the files stored in C:/User/'user-name'/SAS University Edition/myfolders before (you can save them somewhere else). Successful! 

I hope my solution also work for those who still trouble with this issue.


by Learner charlyj
on ‎11-02-2015 02:43 PM



I have Windows 10, the VM started without any issues, but the url is unknown.

Searched the forum and the internet, many had the same question, but no one provided a solution anywhere?

Can someone in the SAS communities forum help?






by Contributor Minhtrang
on ‎11-02-2015 07:47 PM

@charlyj I had the same problem as you did with " url unknown" on both my laptop and my PC at workplace.

I think the problem is SAS can not recognize the place for storing its files on your PC.

My solution was checking the path of "myfolders" (You can review my previous post).

If you reinstall or update SAS, make sure to remove all old files in myfolders, or create a new "myfolders" to store new SAS files.

Hope that this suggestion will work for you.

by SAS Super FREQ
on ‎11-17-2015 01:47 PM


Hi, Charly. I don't know if Minhtrang's suggestion helped you. Indeed, please make sure both your SAS University Edtion virtual machine and your myfolders folder are located somewhere like your "Documents" versus your Desktop or your C:\ drive. If you try this and you still get the "unknown" URL, you can contact SAS Technical Support at support@sas.com.




by New User grayshi512
on ‎01-07-2016 02:12 PM

I also had the " url unknown" issue, In the end I solved the issue in the following way,

1. Win+R

2. Type in 'services.msc' and click OK

3. scroll down the list and start all the items start with "VMware".

4. restart the virtual machine


Hope this helpful.





by New User murali_06
on ‎05-22-2016 11:32 AM



I am trying to run SAS University Edition through VMWare 12.0. I have followed the instructions to set up a virutal machine but I am getting this error: "This Virtual machine requires AVX2 but AVX is not present."


Below are my PC details:

OS: Windows 10
Processor: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G
Virtualization: Enabled 
Let me know if there is an easy way to enable AVX. Thanks for your help in advance..
by Community Manager
on ‎05-23-2016 10:57 AM

Hi @murali_06, sorry you're having trouble! You're more likely to post this message on the Analytics U Community, where more experienced users are monitoring posts. You can access that discussion forum here: https://communities.sas.com/t5/SAS-Analytics-U/bd-p/sas_analytics_u 

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