07-17-2017 09:29 AM
Over the weekend, our R&D team updated SAS OnDemand for Academics to SAS 9.4M4. This is the latest release and will allow users to access SAS Graphics Accelerator.
When launching SAS Enterprise Miner, you may receive an error message that "JAR resources in JNLP are not signed by same certificate." To access SAS Enterprise Miner, please flush the Java Web Start cache. This is different from clearing your browser cache, so please follow the steps below for additional assistance!
You should now be able to successfully launch SAS Enterprise Miner from the SAS OnDemand for Academics control center. Please note that it may take more time than you are used to during the initial launch.
You may also see a message like the one below after clearing your Java cache. Please click retry if you do see this message.
Hope this helps!
07-18-2017 11:50 AM - last edited on 07-19-2017 08:55 AM by ChrisHemedinger
It was resolved, it works just fine, so far. It seems that the main culprit was a compatibility issue, although, in theory, it should have been. I've installed a 32bit Java version on a 64bit operating environment. It simply didn't work. When Ive realized that this could be the problem and installed a 64bit Java, it worked. So, finally, the issue is resolved.
Thank you very muh for support!
Editor's note: much of the discussion in this thread includes @CarolineC helping troubleshoot a particular problem. If you have similar issues, first follow the clear instructions in the first message in this topic. If it persists, post a new question or contact SAS Technical Support.
07-17-2017 02:10 PM
I 've cleared the cache as requested, but I did this by using Java Control Panel, then General Tab and afterwards the View button.
However, after I did this, the SAS message was : "Unable to launch the application". This message refers to SAS-EM and SAS-Forecast Studio. Please also see the attachment that reveals more details. What can be done, for it seems that I cannot use these applications anymore....Please help!
07-17-2017 02:34 PM
I'm sorry that you are experiencing this error message.
When you have the Java Control Panel open, please click settings. Is "Keep temporary files on my computer" checked? If not, please check that box and then click OK and attempt to launch the JNLP file from the SAS OnDemand for Academics control center once again.
If that is already checked or you continue to experience the error, please let me know as well as which version(s) of Java you have installed.
Hope this helps!
07-17-2017 02:46 PM
07-17-2017 03:49 PM
Would you mind checking your Java versions? You can do this in the Command Prompt window by typing "java -version" and hitting enter on your keyboard.
Please let me know which versions you have installed.
07-17-2017 03:54 PM
07-17-2017 04:26 PM
Thank you for providing the versions. Some users experience a similar error when more than 1 Java version is installed, but that does not appear to be the case here.
I'd like for you to clear your Java cache again and your browser cache. Please then follow the instructions in this SAS Note to enable logging and tracing for Java and show the console. Then, re-launch the jnlp file from the control center. Ideally, this will recreate the error message so you can then post the logs noted in that SAS Note and any errors noted in the console for additional troubleshooting.
Control Panel prior to launching new jnlp file
File path to local Java logs
You can use the copy button at the bottom of the console to copy the text and any error messages. Alternatively, you could post a screen shot.
07-17-2017 07:11 PM
Attached is the error message i am getting while trying to log into SAS enterprise Miner.
Could you please assist me?
07-18-2017 08:26 AM
07-18-2017 11:25 PM
Thanks for your previous response. I applied the recommendation and I have a new error message.
Please, see the attached file.
07-19-2017 07:41 AM
What version of Java do you have? If you have a version other than 8, update 112 or version 8, update 121, please uninstall and install one of those version. Additional instructions are in this thread.
07-18-2017 06:20 AM
07-18-2017 08:43 AM
When I install Java version 7, update 45, I get an identical error message. Would you be able to uninstall this version of Java and install either version 8, update 112 or version 8, update 121? These versions can be found HERE.
Please let me know if you continue to experience an issue after updating.
07-18-2017 09:18 AM
07-18-2017 09:38 AM
You can uninstall the previous version. You can follow the Java instructions I linked to in the previous comment or uninstall from within Programs and Features like in the picture below.
Yes, version 7, update 45 is an older version. Version 8, update 121 is also an archived version, but the newest update, 131, is not compatible with SAS Enterprise Miner.
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