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Trouble starting VirtualBox machine on OSX

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New Contributor
Posts: 2

Trouble starting VirtualBox machine on OSX

I've tried loading the SAS vApp into virtual box (version 4.3.12-93733 for OSX) a couple of times on two different OSX Mavericks machines, one a Macbook Air and the other an iMac. I've also re-downloaded the .ovf vApp file again to be sure it wasn't a download problem. Each time I've gotten the following message:

Failed to import appliance /Volumes/HD2/BTSync/Software/SASUE/unvbasicvapp__94110__ova__en__sp0__1.ovf.

Start tag expected, '<' not found.

Location: '/Volumes/HD2/BTSync/Software/SASUE/unvbasicvapp__94110__ova__en__sp0__1.ovf', line 1 (0), column 1.

Result Code:VBOX_E_FILE_ERROR (0x80BB0004)
Component:Appliance
Interface:IAppliance {3059cf9e-25c7-4f0b-9fa5-3c42e441670b}

Has anyone else run into this? Any ideas what's wrong?

SAS Employee
Posts: 232

Re: Trouble starting VirtualBox machine on OSX

Please contact tech support and they can help you resolve your issue:

SASAnalyticsU@sas.com

800-727-0025 Option 2

New Contributor
Posts: 2

Re: Trouble starting VirtualBox machine on OSX

After talking with tech support I found that my first download had the wrong file extension. Downloading again with the correct extension fixed this problem.

N/A
Posts: 1

Re: Trouble starting VirtualBox machine on OSX

It should be an .ova file instead of an .ovf file. You can change the file extension manually on your computer.

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