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SAS University Edition - Studio not starting

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Occasional Contributor
Posts: 5

SAS University Edition - Studio not starting

Hi, I am trying to install the above and when I tried to start SAS Studio, there is an error message saying that the server is temporarily  unavailable. I believe i am installing the latest version already, What should I do?

 

Many thanks!

SAS Super FREQ
Posts: 361

Re: SAS University Edition - Studio not starting

Hi, @Namluap. Will you do me a favor? Please go to the "About..." menu in the upper right of the Information Center and tell me what version number is listed. Thanks!

 

Randy

Occasional Contributor
Posts: 5

Re: SAS University Edition - Studio not starting

Many thanks Randy. Here's the information:

 

Version: university.cny.sas.com@sas:university-3p.2/3p.2.54bc89f1626e-1-1

 

 

Cheers

Paul

SAS Super FREQ
Posts: 361

Re: SAS University Edition - Studio not starting

Hi, @Namluap. The latest release has a version number of university.cny.sas.com@sas:university-3p.2/3p.2.ddad71e8c0a2-1-1

 

Can you tell me when you downloaded your version and the country where you are located? The latest version fixes the error you are seeing, and I'm trying to figure out why you have a version older than the current one.

 

Thank you for your patience!

 

Randy

Occasional Contributor
Posts: 5

Re: SAS University Edition - Studio not starting

Hi Randy, I just downloaded that an hour ago and I was downloading that from Hong Kong.

 

 

Cheers

Paul

SAS Super FREQ
Posts: 361

Re: SAS University Edition - Studio not starting

Thank you, Paul. I'm researching this.

 

SAS Super FREQ
Posts: 361

Re: SAS University Edition - Studio not starting

By the way, @Namluap, if you have an indication in the Information Center that updates are available, please do try to update your version. That will fix the problem with "Service unavailable".

 

Thanks,

Randy

Occasional Contributor
Posts: 5

Re: SAS University Edition - Studio not starting

Many thanks Randy. I have downloaded the update and while I was trying to apply it, there was an error after a few seconds saying it was not successful. I tried again and there is a progress bar but it stays at 0% after more than 10 minutes. Is that normal?

 

cheers

Paul

 

Occasional Contributor
Posts: 5

Re: SAS University Edition - Studio not starting

Hi Randy, I am not able to apply the update. How should I proceed from here?

 

 

Thanks

Paul

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