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Problem in accepting terms and conditions

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Problem in accepting terms and conditions

I have accepted the terms and conditions but I am still unable to access the SAS university edition. I am enclosing the screen shot please help me with this. After acepting the terms and conditions how to proceed ahead, please let me know. Thank You!!Screenshot (72).png


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‎06-08-2017 11:46 AM
SAS Super FREQ
Posts: 361

Re: Problem in accepting terms and conditions

Hi, @kothasaikrishna. I think what's happening is this: You're selecting the radio button to accept the T&C, but the OK button is off the bottom of your screen.  Can you take your browser window from maximized so you'll have scroll bars? Or increase your screen resolution.

 

To sum up: The button you need to click is off the bottom of your screen.

 

Thanks,

Randy

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Solution
‎06-08-2017 11:46 AM
SAS Super FREQ
Posts: 361

Re: Problem in accepting terms and conditions

Hi, @kothasaikrishna. I think what's happening is this: You're selecting the radio button to accept the T&C, but the OK button is off the bottom of your screen.  Can you take your browser window from maximized so you'll have scroll bars? Or increase your screen resolution.

 

To sum up: The button you need to click is off the bottom of your screen.

 

Thanks,

Randy

New Contributor
Posts: 3

Re: Problem in accepting terms and conditions

Hello Randy,

Thats the maximum screen resolution it is displaying and I cannot scroll down for the okay button to proceed ahead

 

SAS Super FREQ
Posts: 361

Re: Problem in accepting terms and conditions

 

@kothasaikrishna, in the upper right corner, if you click the area that I've circled in red, you will gain scroll bars on your browser window and can then scroll down.

 

temppic.PNG

New Contributor
Posts: 3

Re: Problem in accepting terms and conditions

Hello Randy,

 

Its working now Thank You!!

New Contributor
Posts: 2

Re: Problem in accepting terms and conditions

Hello, I am having the same issue but when I take it out of the maximized screen I still do not have scroll bars. Is there another way to accept the terms and conditions?

SAS Super FREQ
Posts: 361

Re: Problem in accepting terms and conditions

Hi, @nisha_sharma. I'm sure the Continue button is lurking beneath the bottom edge of your screen. I think you'll need to increase the resolution on your display so that bottom of the window will appear. Please try this (increasing the screen resolution, that is).

 

Thanks!

Randy

New Contributor
Posts: 2

Re: Problem in accepting terms and conditions

That worked! Thank you!
SAS Super FREQ
Posts: 361

Re: Problem in accepting terms and conditions

Good to hear, @nisha_sharma

 

Randy

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