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Latest SAS University Edition Release

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Super Contributor
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Accepted Solution

Latest SAS University Edition Release

I recently installed the new version of SAS University Edition.

 

When I exit after running the SAS UE, I get a page of Exception Report. Should I worry about this? Is there a way to solve it? The part of the report is:

HTTP Status 500 - java.lang.ClassFormatError: Truncated 
class file
type Exception report

message java.lang.ClassFormatError: Truncated class file

description The server encountered an internal error that 
prevented it from fulfilling this request.

At the Bottom I see:
Pivotal tc Runtime 3.2.5.RELEASE/7.0.76.B.RELEASE 


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‎12-27-2017 12:04 PM
Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

Hi @Damo

 

Thanks for your helpful answer.

 

Regards,

DataSP

View solution in original post


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SAS Employee
Posts: 199

Re: Latest SAS University Edition Release

Hi @datasp

 

It might be an indication that the image is corrupted.

 

The first solution I can offer would be to delete the image and reimport the OVA file.

if the issue persists, you may want to download VirtualBox again and reimport a fresh image.

 

In order to prevent the issue from reoccurring, you may want to use the "ACPI Shutdown" rather than "Power Off." Powering off the machine has been known to corrupt several virtual machines in the past whereas ACPI Shutdown is a more graceful way to turn off the machine.

 

Hope that helps.


Cheers,
Damo

Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

Hi Damo

 

I will follow your suggestions.

 

Thanks.

 

Regards,

DataSP

Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

Hi Damo

 I tried to download. See the message below. I downloaded the latest version once. It says MAXIMUM amount times ! Perhaps the count might include the downloads of previous versions. Can somebody initialize the counter in my profile to allow me to download?

 

Software Download

Oops! Your SAS user profile has downloaded this software a maximum amount of times.
As a result, the content you attempted to download has been blocked at this time, and you will no longer be able to download the free software.

SAS Employee
Posts: 199

Re: Latest SAS University Edition Release

Hi @datasp

 

Before trying to download a new copy, did you try to delete and reimport the OVA file (from your previous download) ?

This could be sufficient.

Otherwise do you have an order number or similar linked to your download?

 

Cheers,
Damo

Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

Hi Damo

 

I do not understand this:

"Before trying to download a new copy, did you try to delete and reimport the OVA file (from your previous download) ?"

 

Is it on my System or on SAS site?

 

I got a email address to write to SAS and a telephone number to contact.

 

Regards,

DataSP

 

SAS Employee
Posts: 199

Re: Latest SAS University Edition Release

Hi @datasp

 

My understanding is that you are trying to download a new copy of SAS University Edition.
is that correct?

 

If yes, you may not have to do it.

Do you still have the OVA file you downloaded in the past ?

It might be sufficient to use it.

 

Cheers,
Damo

Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

Hi Damo,

 

After installation, I have deleted the downloaded ova file. I am still using SAS UE. The Java Error message comes only when I complete the SAS session.

 

At SAS side, the download count for the latest version must be set at ONE for first download and counts of downloads for the earlier versions should be set at ZERO. For the earlier versions, many downloads for ONE machine was made due to  version-issues of JAVA.

 

Are there any remedies?

 

Regards,

DataSP

SAS Employee
Posts: 199

Re: Latest SAS University Edition Release

Hi @datasp

 

We'll get there Smiley Very Happy

 

I can see three options in your case:

  - Use the current image you have, the error does not seem to have an impact

  - Use the email address or the phone number to contact SAS so they can "reset" the count number

  - Create a new profile on the website with a different email address to get access to a new download

 

Over to you.

 

Cheers,
Damo

Solution
‎12-27-2017 12:04 PM
Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

Hi @Damo

 

Thanks for your helpful answer.

 

Regards,

DataSP

Super Contributor
Posts: 320

Re: Latest SAS University Edition Release

I am supposed to accept @Damo's reply as a solution. I am surprised how I am allowed to mark mine as an accepted solution. The credit must go to @Damo

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