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If your SAS University Edition Update fails...

Senior User
Posts: 1

If your SAS University Edition Update fails...

[ Edited ]


SAS University Edition is a free SAS product that can be used for learning purposes. It runs by employing a virtual machine on your computer, and you do not need an active internet connection to use SAS University Edition. You can use SAS University Edition to improve your analytic skills and become trained for high-demand careers.


Here’s a general overview of SAS University Edition to help you explore and learn more.


You can also watch a video overview of SAS University Edition if you prefer to see some demonstrations as well.


If you are visiting this SAS Analytics U Community and you are reading this post, there’s a good chance that you have had to update SAS University Edition or are in the process of doing so.


Why We Have Updates


SAS University Edition updates ensure that users receive the latest version of SAS software and gain access to new features and improved performance.


Even though SAS University Edition is a free resource, users have an annual license that needs to be renewed, usually in early summer. By renewing your license, you typically also have to install the latest updates and then receive the latest and greatest of free SAS software. As a result, you are well-prepared to use SAS University Edition for another year.


Note: SAS University Edition uses a virtual machine such as VirtualBox or VMWare to run successfully and while SAS University Edition require a yearly update, these virtual machines do not require an update.


When the Updates Go As Expected


When you receive a notification to update your SAS University Edition, you should be able to launch the SAS University Edition: Information Center from the virtual machine and click on the update button. The files should download, and you should be able to update SAS University Edition with no problems.


What to Do If an Update Fails


We realize that the update process sometimes goes wrong and that you might require some troubleshooting techniques.

Improvements in the update process are on their way and you will see smoother updates in the next version.


If a SAS University Edition update stalls at 0% or fails to update, then you should reimport SAS University Edition into your virtual machine with a fresh OVA file. While you may be able to troubleshoot the update process, we find it is most efficient to download and import a new virtual machine image (OVA file).


Please follow the steps listed below to remove the current SAS University Edition virtual machine from Oracle VirtualBox, which must be completed before reimporting the latest version of SAS University Edition:


  1. Open Oracle VirtualBox and make sure that the SAS University Edition virtual machine is not running. Once that is confirmed, select the SAS University Edition virtual machine in VirtualBox and right-click on it.



  1. When you right-click you will want to select the Remove option and once you select remove, you will then select Delete All Files. By selecting this, you will not be deleting the files in your shared folder that holds all of your data, it will just delete the virtual machine.









  1. Once it has been removed and the files have all been deleted, you will want to use the link below to download the latest version of SAS University Edition. Once you open the link, you will want to scroll down to the number 3 and select the Get download button. This will start the download of the file listed below.


Link to download file:





The file that you will be downloading will have the following file name: unvbasicvapp__9411010__ova__en__sp0__1.ova




  1. Once the file has completely downloaded (may take some time), the file size should be around 1.7 to 2.1 GB. If it has downloaded successfully, you will want to open Oracle VirtualBox and click File > Import Appliance.



  1. Once you click Import Appliance, a box will pop up and you will want to click on the yellow folder with the green arrow on it.



  1. After clicking on the folder, you will then navigate to the file that you just downloaded, unvbasicvapp__9411010__ova__en__sp0__1.ova. It should be in your downloads folder.



  1. After selecting the file, you will go through the import screens and make sure that you do not change any of the settings that are listed. Once the new SAS University Edition virtual machine has been imported, you can click Start.







Once it is fully running you should be able to access the local host.


Note: If you reimport SAS University Edition in the virtual machine and are prompted to delete all files, this action will only delete the foundation files and not your data itself. This data is stored in your shared folders and we assume that you set up your shared folders correctly.


After reimporting SAS University Edition with a new OVA file, you should then verify that your shared folders are set up correctly and that you set up a path to your shared folder in the virtual machine.


To create your shared folder in SAS University Edition you will want to follow these directions.


If you have successfully updated your SAS University Edition and the SAS University Edition: Information Center still displays a warning about the license expiration, then you should make sure that you have opened SAS Studio and accepted the terms and conditions. Once you launch SAS Studio again in a new session, the license expiration warning should be gone.




Things that Might Go Wrong


SAS University Edition has a limit of 15 on the number of downloads or download attempts that one user can make. So, if a user exceeds that limit with an update, a Technical Support consultant will need to reset the download count.


If a problem occurs with the OVA file or the importation of the OVA file, then you should double-check that the download of the SAS University Edition OVA file completed successfully.


You should make sure that the filename has .ova at the end of the file. Additionally, the file should be about 1.7-2.0 GB and you should verify that the entire file downloaded.




You might receive warning that SAS University Edition is unable to find the shared folders. You should ensure that the shared folders are set up correctly after the update so that you are able to access your data. We sometimes get queries about Shared Folders not working properly, and we find that the Shared Folder is located directly on the C:\ drive (as opposed to within the Documents folder) or on the Desktop. For best results, please put your Shared Folder in your Documents folder. Also, please make sure to name it myfolders (all lower-case, no spaces).


Finally, make sure you keep the default settings for the Virtual Machine. For example, even if your host operating system is Windows or Macintosh, the SAS University Edition virtual machine is 64-bit RedHat Linux, so please do not change this.


Thank you for learning and using SAS!

Occasional Contributor
Posts: 10

Re: If your SAS University Edition Update fails...

Hi, thanks for the instructions.  I'm unable to successfully "apply updates" from the SAS University Edition login screen so I then follow the instructions to redownload the new version of SAS University Edition.  I've checked the downloaded file size to be around 2GB and ends in ".ova".  Then I delete the existing edition from the Virtual Box by right clicking and then chosing "delete all files".  However, when I then try to "import appliance" it "fails to import appliance" stating that I already have SAS University Edition installed.


What am I missing?  Will you help?

SAS Employee
Posts: 49

Re: If your SAS University Edition Update fails...

Hello, @agbpilot!


Navigate to the file path below and delete the SAS University Edition folder. After deleting that folder, please re-attempt to import the appliance. If you are still experiencing difficulties, please email support@sas.com.


C:\Users\<YourUserID>\VirtualBox VMs


Hope this helps!



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