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[Help!] Can not download SAS university Edition.

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N/A
Posts: 1

[Help!] Can not download SAS university Edition.

Always get this error message:

" Oops! Your profile does not have permission to complete this download."


What permission do I need to have?

Super User
Posts: 17,840

Re: [Help!] Can not download SAS university Edition.

Contact Tech Support:

analyticsu@sas.com

N/A
Posts: 1

Re: [Help!] Can not download SAS university Edition.

Just going to say that I have the same problem.

SAS Employee
Posts: 146

Re: [Help!] Can not download SAS university Edition.

Give it a try now.  There were some issues that came up this weekend and they should be fixed now.  Sorry for the problems!

New Contributor
Posts: 2

Re: [Help!] Can not download SAS university Edition.

it is not working again??

New Contributor
Posts: 2

Re: [Help!] Can not download SAS university Edition.

It looks like the problem was fixed - downloading an installation zip file now.

N/A
Posts: 1

Re: [Help!] Can not download SAS university Edition.

In case anyone is tracking this, I have been having the same issue all morning.  I'll wait and try again later, but it looks like the underlying bug is still present in some form.  I'd open a report track, but as I have been unable to download I don't have a site number.

SAS Super FREQ
Posts: 361

Re: [Help!] Can not download SAS university Edition.

Hi, puzzler42. There was a problem with the download store this morning. I just checked an could download both the .ova and .zip files.

Thanks,

Randy

Super User
Posts: 17,840

Re: [Help!] Can not download SAS university Edition.

support is available via sasanalyticsu@sas.com though the response time to the forum is high as well.

New Contributor
Posts: 2

Re: [Help!] Can not download SAS university Edition.

I am having the same issue now and an email to analyticsu@sas.com bounced back as undeliverable:

Delivery has failed to these recipients or groups:

analyticsu@sas.com

The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.

New Contributor
Posts: 2

Re: [Help!] Can not download SAS university Edition.

I am having the same problem as leonid.

Regular Learner
Posts: 1

Re: [Help!] Can not download SAS university Edition.

Hello

 

i'm still have the same issue..

 

how long it gonna take to fix this problem !!!

Community Manager
Posts: 552

Re: [Help!] Can not download SAS university Edition.

Hi @ALi492, here is a post from one of our Technical Support consultants that contains steps that work for many users: https://communities.sas.com/t5/SAS-Analytics-U/Updating-SAS-University-Edition-Your-guide-to-success... Here's a post with a WebEx tutorial that also addresses some of those challenges: https://communities.sas.com/t5/SAS-Analytics-U/SAS-University-Edition-live-tutorial-recording-NOW-av... If none of the steps covered work for you, open a track with Tech Support: http://support.sas.com/techsup/contact/

New User
Posts: 1

Re: [Help!] Can not download SAS university Edition.

Hello, Luoqiu, I meet the same problem, how did you solve it?

 

Neil

Community Manager
Posts: 552

Re: [Help!] Can not download SAS university Edition.

Hi @NeilChen, you'll get a faster answer if you post a new question in this forum because more SAS experts will see it.  Meanwhile, below are some resources that may help:

 

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