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Connection Error

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New Contributor
Posts: 2

Connection Error

When I click the SAS studio link, this pop-up always appear which make me cannot access the SAS

Have any idea to solve this problem ?

 

THanks

SAS Super FREQ
Posts: 431

Re: Connection Error

Posted in reply to ekofaiqurridho0

 

Hi, @ekofaiqurridho0. That could happen for a wide, wide variety of reasons.

 

Some questions to clarify:

1) Has it worked before and stopped working?

2) Is there any message in the console window?

3) Do you have any particular security software running?

4) Is this on Windows?

 

The Help Center has a ton of resources, including this one which might be helpful.

 

Randy

 

 

New Contributor
Posts: 2

Re: Connection Error

Posted in reply to RandyMullis

Hi  @RandyMullis

These are my answer:

1. No, it has not. This is my first time to open it

2. No, there is none

3. I had turned off them all

4. Yes, it is. Mine is windows 10

 

Please help me

 

Thanks

SAS Super FREQ
Posts: 431

Re: Connection Error

Posted in reply to ekofaiqurridho0

 

If I were you, I'd call (1-800-727-0025) or write (support@sas.com) SAS Technical Support or I'd install VMware Workstation Player and see if you have better luck with that. With so little to go on and so many possibilities, I don't think it would work to troubleshoot on this forum. The Help Center I linked to has many, many possibilities so if you've eliminated those, I don't think I could add any more here.

 

(Honestly, if I could think of something to suggest beyond what's in the Help Center, then I would add it to the Help Center.)

 

Thanks,

Randy

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