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Check for Update is not working

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New Contributor
Posts: 2

Check for Update is not working

Hi,

The check for update is failing for few last few days.  The error message says:

    <The check for updates did not complete. Make sure you are connected to the internet and try again.>

My internet connection is working fine.

Can anybody help?

Cheers,

Suman

SAS Super FREQ
Posts: 388

Re: Check for Update is not working

Hi, Suman. This doesn't sound like we'd expect. Due to the nature of this, if you would contact SAS via one the ways below, we will give you assitance:

SASAnalyticsU@sas.com

800-727-0025 Option 2

Or start a chat under "Contact Us" in the community.


Thanks!

Randy

Occasional Contributor
Posts: 6

Re: Check for Update is not working

Posted in reply to RandyMullis

Randy, please can you give a link to start a chat?

Thanks,

Duncan

SAS Super FREQ
Posts: 388

Re: Check for Update is not working

Hi, Duncan. Chat isn't available at all hours, but when it is, you can access it in the bottom right of this page:

Contact Us | SAS

The other contact info above gives the phone number. You can also send email to support@sas.com for technical problems.

Thanks,

Randy

New Contributor
Posts: 2

Re: Check for Update is not working

Posted in reply to RandyMullis

Emailed <support@sas.com>.  Tracking number is 7611551485.

Thanks,

Suman

Occasional Contributor
Posts: 6

Re: Check for Update is not working

Thanks Randy.  For your info they just referred me back to the phone number, the email, and this community.  Duncan

SAS Super FREQ
Posts: 388

Re: Check for Update is not working

Hi, Duncan. If an issue has to do with coding or other usage of SAS, then we refer learners to this forum.

If, however, you are not able to update your version of SAS University Edition despite following the steps given, feel free to contact Technical Support:


Thanks,

Randy

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