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Are you getting an "Unable to launch application" error when launching SAS Enterprise Miner?

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SAS Employee
Posts: 13
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Are you getting an "Unable to launch application" error when launching SAS Enterprise Miner?

Hey Guys!

 

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I know some of you might have started getting this error recently when starting SAS OnDemand for Academics: Enterprise Miner. 

 

A new Java update was released in the past couple of days, Java 8 update 131, that doesn't seem to play nice with SAS Enterprise Miner. This issue is currently being addressed and steps are being taken to correct it. In the meantime, we recommend that you revert your Java version to the most recent version that is compatible. That version is Java 8 update 112. 

 

To download Java 8 update 112, click the following link. Be sure to choose the version with the filename jre-8u112-windows-i586.exe:

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html#jre-8u112-...

 

 

Once that is downloaded and installed, you need to uninstall the incompatible version (8 update 131).

   

UNINSTALLING JAVA:  

https://java.com/en/download/help/uninstall_java.xml  

 

Once you have uninstalled all incompatible versions of Java and installed Java 8 update 112, download a new "main.jnlp" file from the SAS OnDemand for Academics Control Center and try to launch Enterprise Miner. 

 

If this doesn't work for you, I recommend opening a track with SAS Technical Support.

 

Thanks guys!

 

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‎09-13-2017 04:49 PM
SAS Employee
Posts: 2

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Posted in reply to jimmy_cox

As @jimmy_cox stated, there are certain versions of Java that are not compatible with SAS Enterprise Miner. If you have one of those versions installed, you will receive the "Unable to launch the application" error. Below I have listed steps that should be followed if you do not have a compatible version of Java installed and you are attempting to use SAS Enterprise Miner.

 

STEP ONE - INSTALLING COMPATIBLE VERSION OF JAVA:  

To download Java 8 update 112, click the following link. Be sure to choose the version with the filename jre-8u112-windows-i586.exe:

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html#jre-8u112-...

 

To download Java 8 update 121, click the following link. Scroll down until you find Java SE Runtime Environment 8u121. Be sure to choose the version with the filename jre-8u121-windows-i586.exe:

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html

 

 

STEP TWO - UNINSTALLING INCOMPATIBLE VERSIONS OF JAVA

The link below takes you to Java's website where they explain exactly how to uninstall Java on your machine. 

https://java.com/en/download/help/uninstall_java.xml  

 

There is also an uninstall tool that Java provides for users that can assist with this process:

https://java.com/en/download/uninstalltool.jsp

 

STEP THREE - CLEAR YOUR JAVA CACHE

The link below will direct you to Java's website where they list the instructions, along with screenshots, on how to clear your Java Cache. 

https://www.java.com/en/download/help/plugin_cache.xml

 

STEP FOUR - LAUNCH A NEW .JNLP FILE

The last step is for the user to launch a new .jnlp file from the SAS OnDemand for Academics Control Center. 

You can login to the SAS OnDemand for Academics Control Center using the link below:

SAS OnDemand for Academics Control Center

 

Once you are logged in, you can click on SAS Enterprise Miner to launch a new .jnlp file. 

 

After completing all of the steps above, the "Unable to launch application" error should be resolved.

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All Replies
New User
Posts: 1

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Posted in reply to jimmy_cox
After working for few hours on installing the Enterprise Miner, I finally find this thread. The method worked. Thanks a lot!
New Contributor
Posts: 2

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Posted in reply to jimmy_cox
Thanks
New Contributor
Posts: 2

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Posted in reply to jimmy_cox

I tried Java version 112 as suggested as well as 121, 73, 45, 144 and continue to get the same error.  Any new suggestions?

SAS Employee
Posts: 13

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

@Tracia13

Be sure to download a new main.jnlp file from the SAS OnDemand for Academics Control Center each time you want to launch SAS Enterprise Miner.

 

If you attempt to use a previously downloaded jnlp file, you will receive an "Unable to launch application" error message as well.

New Contributor
Posts: 2

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Posted in reply to jimmy_cox

Thank you Jimmy.  I have been downloading a new main file from the control center every time.  I think I'm up to 23 now.

SAS Employee
Posts: 13

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Thank you for confirming!

 

It could be possible that you still have an incompatible version of Java installed on your machine, alongside a compatible version. That could possibly cause this issue.

 

Can you try uninstalling all versions other than 8u121, then try a fresh jnlp file?

 

I hope this helps, but if not, I definitely recommend opening a track with SAS Technical Support.

Solution
‎09-13-2017 04:49 PM
SAS Employee
Posts: 2

Re: Are you getting an "Unable to launch application" error when launching SAS Enterprise

Posted in reply to jimmy_cox

As @jimmy_cox stated, there are certain versions of Java that are not compatible with SAS Enterprise Miner. If you have one of those versions installed, you will receive the "Unable to launch the application" error. Below I have listed steps that should be followed if you do not have a compatible version of Java installed and you are attempting to use SAS Enterprise Miner.

 

STEP ONE - INSTALLING COMPATIBLE VERSION OF JAVA:  

To download Java 8 update 112, click the following link. Be sure to choose the version with the filename jre-8u112-windows-i586.exe:

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html#jre-8u112-...

 

To download Java 8 update 121, click the following link. Scroll down until you find Java SE Runtime Environment 8u121. Be sure to choose the version with the filename jre-8u121-windows-i586.exe:

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html

 

 

STEP TWO - UNINSTALLING INCOMPATIBLE VERSIONS OF JAVA

The link below takes you to Java's website where they explain exactly how to uninstall Java on your machine. 

https://java.com/en/download/help/uninstall_java.xml  

 

There is also an uninstall tool that Java provides for users that can assist with this process:

https://java.com/en/download/uninstalltool.jsp

 

STEP THREE - CLEAR YOUR JAVA CACHE

The link below will direct you to Java's website where they list the instructions, along with screenshots, on how to clear your Java Cache. 

https://www.java.com/en/download/help/plugin_cache.xml

 

STEP FOUR - LAUNCH A NEW .JNLP FILE

The last step is for the user to launch a new .jnlp file from the SAS OnDemand for Academics Control Center. 

You can login to the SAS OnDemand for Academics Control Center using the link below:

SAS OnDemand for Academics Control Center

 

Once you are logged in, you can click on SAS Enterprise Miner to launch a new .jnlp file. 

 

After completing all of the steps above, the "Unable to launch application" error should be resolved.

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