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More VLE Issues!!!

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More VLE Issues!!!

I am extremely frustrated with this entire course and I would like to know if I am the only one. Or is it the possibility that I am the only one taking the course. There were two issues today. The first more of an annoyance, but it continues to occur. I am presently working in Module 1: Big Data Preparation, Statistics, and Visual Exploration, Preparing Data for Analysis and Reporting, Chapter 3. When I opened the course overview I noticed there was a check indicating I had completed chapter 3, the problem is that I have not completed chapter 3! I verified this by opening chapter 3, sure enough I had stopped at section 3.4 leaving those videos unchecked.

 

I had the exact opposite problem with the Stats section. There I would complete a section, or a series of videos, see a check mark on the course overview, come back the next day and it would be unchecked and random videos within the section would be unchecked.

 

My bigger issue, today, is with the Virtual Lab. Last week I completed setting up the DataFlux  Basics Demos, Basics Exercises, and Basics Solutions repositories and was ready to hit the ground running this morning. Or so I thought! When I opened the lab this morning they were gone, along with all the WebStudio repositories. The only thing there was the DataFlux Sample repository.

 

Are you telling me that I have to recreate the Basics repositories every time I work with DataFlux?


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‎02-19-2018 05:07 PM
SAS Moderator
Posts: 30

Re: More VLE Issues!!!

CLW1964,

I am so sorry you are having issues. I've reached out to tech support to investigate your Virtual Lab reservation.  Somehow, on Tuesday and Wednesday of last week your reservation got stuck in a cancelling mode.  By the time our tech support team became aware of the issue, you had already made another reservation -- which in turn -- overwrote the previous reservation.  To compound the issue, SAS had our 3rd weekend outage was this weekend and we can’t recover the image.  I have been assured that this rarely happens . In the future, if you notice an issue with your Virtual Lab, please use the Contact Tech Support link under Have a Question section as soon as possible.

-Theresa  

  

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SAS Employee
Posts: 30

Re: More VLE Issues!!!

I have also had trouble when working in VLEs with certain segments not giving me credit, so to speak. It usually catches up a few days later, if it gets offset. I've talked to various developers about it but I haven't found a specific fix for it myself.

 

As far as the Virtual Lab goes, were you required to "reactivate" an old image that had expired? My view may look different as I'm a SAS employee but I have two different buttons: one to create a new image to work on and one to reactive a previously used image. If you have the same style of setup, you may have accidentally started from scratch rather than continuing where you left off. But to directly answer your question-- no, you should not have to recreate repositories in DataFlux every time you resume working.

Solution
‎02-19-2018 05:07 PM
SAS Moderator
Posts: 30

Re: More VLE Issues!!!

CLW1964,

I am so sorry you are having issues. I've reached out to tech support to investigate your Virtual Lab reservation.  Somehow, on Tuesday and Wednesday of last week your reservation got stuck in a cancelling mode.  By the time our tech support team became aware of the issue, you had already made another reservation -- which in turn -- overwrote the previous reservation.  To compound the issue, SAS had our 3rd weekend outage was this weekend and we can’t recover the image.  I have been assured that this rarely happens . In the future, if you notice an issue with your Virtual Lab, please use the Contact Tech Support link under Have a Question section as soon as possible.

-Theresa  

  

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