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SAS User Forum 2017: How to identify suspicious warranty claims? Volvo Trucks case study

by SAS Employee DorteBrix ‎06-20-2017 03:34 AM - edited ‎06-21-2017 08:00 AM (198 Views)

Presentation number 46 by Jadwiga Cletus, Volvo Trucks

Stockholm, 20 June 2017



The presentation presents a model developed in order to find suspicious warranty claims for Volvo Trucks. The issue is a common problem not only for all vehicle manufacturers but also for all companies receiving warranty claims, including insurance companies. The methods used are clustering, decision tree and logistic regression. As a result, all claims receive a score. The claims with the highest score are filtered for manual handling.


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