Præsentation nummer 54 af Per Steffensen, TDC
8. oktober 2015
A story about the journey of increasing the use of advanced analytics to improve the prediction of the future workload in TDC call centers. Benefits and pitfalls of adapting the use of new advanced forecast models that can model casual factors, and using the concept of forecast value added to follow up on the performance of each step in the forecast process, which is done in SAS Visual Analytics.
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